Sabrina Ochoa
Summary
Experienced in providing compassionate personal care, ensuring adherence to medication schedules, and monitoring vital signs to support health outcomes. Demonstrated ability to maintain a clean and organized environment while assisting clients with daily activities, including personal hygiene and meal preparation. Collaborated effectively with healthcare professionals to report changes in client conditions, facilitating timely interventions and enhancing overall care quality. Skilled in following food safety regulations and managing inventory, contributing to efficient kitchen operations and positive dining experiences.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Home Health Aide
Home Health Agency
Vernon
07.2024 - Current
- Provided compassionate personal care to clients, enhancing comfort and promoting independence in daily activities.
- Assisted clients with medication management, ensuring adherence to prescribed schedules and improving health outcomes.
- Monitored clients' vital signs and reported changes to healthcare professionals, facilitating timely medical interventions.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Engaged patients in recreational activities such as reading books or playing games.
Food Service Worker
Vernon State hospital
Vernon
10.2019 - Current
- Prepared and served nutritious meals to patients, ensuring compliance with dietary restrictions and enhancing overall satisfaction.
- Maintained cleanliness and organization of food preparation areas, contributing to a safe and efficient work environment.
- Assisted in inventory management by restocking supplies and monitoring expiration dates, minimizing waste and ensuring quality.
- Supported dietary staff by accurately documenting patient meal preferences, fostering communication between departments and enhancing care delivery.
- Collaborated with kitchen staff to streamline meal service processes, improving service speed and patient experience.
- Trained new team members on food safety protocols and operational procedures, enhancing team efficiency and knowledge sharing.
- Engaged with patients during meal service, providing a friendly atmosphere and gathering feedback to improve meal options.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with individuals and co-workers.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Monitored inventory levels of food items used during meal services.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Assisted with unloading deliveries from suppliers into storage areas.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Filled and served various beverages for customers.
- Received food orders from individuals and explained offerings.
- Maintained professional demeanor during interactions with individuals and co-workers.
Home Care Provider
Home Health Agency
Vernon
02.2014 - 10.2020
- Provided compassionate personal care to clients, ensuring comfort and dignity while enhancing overall well-being.
- Assisted clients with daily living activities, promoting independence and improving quality of life through tailored support.
- Monitored clients' health status, documenting changes accurately to inform care adjustments and enhance safety.
- Developed and maintained strong relationships with clients and families, ensuring open communication and trust in care delivery.
- Adapted care approaches based on clients' evolving needs, demonstrating flexibility and commitment to high-quality service.
- Ensured compliance with safety protocols and healthcare regulations, contributing to a safe and effective care environment.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed care plan and directions to administer medications.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Administered medications in accordance with physician instructions.
Hotel Front Desk Clerk
Hotel Vernon
Vernon
02.2014 - 10.2019
- Managed guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience for all visitors.
- Assisted in resolving guest inquiries and complaints promptly, enhancing overall guest satisfaction and loyalty.
- Processed reservations and cancellations using property management software, optimizing room inventory and availability.
- Coordinated with housekeeping and maintenance teams to ensure guest rooms met quality standards and expectations.
- Trained new front desk staff on operational procedures and customer service practices, fostering a collaborative work environment.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Developed and implemented improved check-in procedures to reduce wait times and enhance guest experiences.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Prepared diverse breakfast options for guests, ensuring high standards of quality and presentation.
- Stocked and replenished food supplies, facilitating uninterrupted service during peak morning hours.
- Assisted in the creation of seasonal breakfast menus, contributing to overall dining variety and appeal.
- Collaborated with kitchen staff to streamline breakfast preparation processes, improving efficiency and service timing.
- Monitored food safety standards and sanitation practices, ensuring compliance with health regulations.
- Trained new team members on breakfast service protocols and food preparation techniques, fostering skill development.
- Gathered guest feedback on breakfast offerings, using insights to refine menu items and service delivery.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored and maintained inventory levels, ensuring timely restocking and minimizing disruptions in service delivery.
- Assisted in managing daily operations, contributing to a cohesive team atmosphere and consistent guest satisfaction.
- Developed and executed training programs for staff, leading to improved performance and adherence to food safety standards.
- Improved customer interaction processes, resulting in increased engagement and repeat patronage.
Education
Vernon Highschool
Vernon, TxSkills
- Patient care
- Medication management
- Vital signs monitoring
- Personal hygiene assistance
- Meal preparation
- HIPAA compliance
- Emotional support
- Food safety regulations
- Inventory management
- Customer service
- Health documentation
- Time management
- Kitchen equipment operation
- Dietary restrictions adherence
- Nutritional meal preparation
- Quality program protocols
- Clinical documentation and reporting
- Behavior redirection
- Patient education
- Community activities
- Behavioral support
- Feeding assistance
- Specialized dietary needs
- Behavioral management
- Client safety and first aid
- Interpersonal communication
- Social interaction facilitation
Certification
- Food handler
- CPR
Timeline
Home Health Aide
Home Health Agency
07.2024 - Current
Food Service Worker
Vernon State hospital
10.2019 - Current
Home Care Provider
Home Health Agency
02.2014 - 10.2020
Hotel Front Desk Clerk
Hotel Vernon
02.2014 - 10.2019
Vernon Highschool