Sabrina Ojeda
Altamonte Springs,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Amazon DSP Driver
GLOBALVEND LOGISTICS
10.2023 - Current
- Ensured customers received their orders in timely manner, providing excellent customer service at every opportunity.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Collections Agent
AT&T
02.2023 - 10.2023
- Successfully handled high-volume calls from delinquent accounts.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Sales Associate
T-MOBILE
09.2022 - 01.2023
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Amazon DSP Driver
Prime Lighting Logistics Llc.
01.2021 - 03.2022
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Completed coursework towards Associates in science -
Valencia College
Orlando, FL01.2034
Diploma -
Winter Park High School
Winter Park, FL01.2016
Skills
- Problem Anticipation and Resolution
- Relationship Building
- Dependability
- Critical Thinking
- Customer Service
- Cash Handling
- Time Management
- Proficient in Microsoft Office
- Product Promotion
- Data Collection
- Stock Management
- Customer Account Management
Timeline
Amazon DSP Driver
GLOBALVEND LOGISTICS
10.2023 - Current
Collections Agent
AT&T
02.2023 - 10.2023
Sales Associate
T-MOBILE
09.2022 - 01.2023
Amazon DSP Driver
Prime Lighting Logistics Llc.
01.2021 - 03.2022
Completed coursework towards Associates in science -
Valencia College
Diploma -
Winter Park High School
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