SABRINA OLIVEIRA
Aventura
Summary
Results-oriented professional with over5 years of experience as an examiner and10 years in customer service. Demonstrated ability to assess performance and ensure compliance with standards, while delivering exceptional support to clients and stakeholders. Recognized for strong communication and interpersonal skills, fostering positive relationships and facilitating constructive feedback. Committed to enhancing processes and improving outcomes through analytical thinking and a customer-focused approach.
Overview
8
8
years of professional experience
Work History
Examiner
BTT Medical Institute
06.2022 - 05.2024
- Assisting with Activities of Daily Living (ADLs): Helping patients with bathing, grooming, dressing, eating, and toileting
- Monitoring Vital Signs: Measuring and recording patients' vital signs, such as blood pressure, temperature, pulse, and respiration
- Patient Mobility: Assisting patients with movement, including walking, transferring from beds to chairs, and positioning
- Support for Medical Procedures: Assisting nursing staff with basic medical procedures, such as wound care and feeding tube management
- Documentation: Accurately documenting patient information, care provided, and any changes in patients' conditions
- Communication: Effectively communicating with patients, families, and healthcare team members regarding patient needs and updates
- Emotional Support: Providing companionship and emotional support to patients, fostering a caring environment
- Maintaining Cleanliness: Ensuring patient areas are clean and tidy, adhering to infection control protocols
- Assisting with Patient Mobility Equipment: Helping patients use mobility aids like walkers, wheelchairs, or lifts
- Feeding Assistance: Assisting patients with feeding, ensuring they receive the appropriate diet as prescribed
- Responding to Patient Calls: Addressing patient requests and concerns promptly and effectively
- Inventory Management: Assisting in maintaining an inventory of medical supplies and equipment
- Transporting Patients: Safely transporting patients to and from different departments within the facility
Patient Care/ Medical Assistant
Skin and Cancer Associate
05.2021 - 05.2022
- Patient Interaction: Serve as the first point of contact for patients, greeting them warmly and addressing their inquiries
- Scheduling Appointments: Manage and coordinate patient appointments, ensuring accurate scheduling and follow-ups
- Patient Registration: Collect and verify patient information, including personal details, insurance, and medical history
- Insurance Verification: Contact insurance providers to verify coverage and benefits, and explain policies to patients
- Compliance: Ensure all activities comply with healthcare regulations and organizational policies
- Emergency Response: Be prepared to respond to emergencies and assist in implementing safety protocols
- Monitoring Vital Signs: Measuring and recording patients' vital signs, such as blood pressure, temperature, pulse, and respiration
- Emotional Support: Providing companionship and emotional support to patients, fostering a caring environment
Front Desk / Call Center
Semper Laser
04.2017 - 12.2019
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Front Desk Receptionist
BodyDetails
02.2016 - 04.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
A.A - Pre-Nursing
Broward College
08-2025
High School Diploma -
Alonzo And Tracy Mourning Senior High
North Miami Beach06-2015
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL01-2027
Skills
- Medical Terminology
- Communication Skill
- Problem Solving
- Attention To Detail
LANGUAGES
English
Portuguese
Spanish
Timeline
Examiner
BTT Medical Institute
06.2022 - 05.2024
Patient Care/ Medical Assistant
Skin and Cancer Associate
05.2021 - 05.2022
Front Desk / Call Center
Semper Laser
04.2017 - 12.2019
Front Desk Receptionist
BodyDetails
02.2016 - 04.2017
A.A - Pre-Nursing
Broward College
High School Diploma -
Alonzo And Tracy Mourning Senior High
Associate of Science - Nursing
Broward College
Similar Profiles
Akash RaoAkash Rao
Mechanical Engineer at BTT Engineering ConsultingMechanical Engineer at BTT Engineering Consulting
Shrouk Attia AhmedShrouk Attia Ahmed
Head of Planning department at BTT FurnitureHead of Planning department at BTT Furniture
Christopher RoseChristopher Rose
Gravel Train Driver at BTT TruckingGravel Train Driver at BTT Trucking
Yosef AbecasisYosef Abecasis
Site & Construction Manager at Y.A. Elite ConstructionSite & Construction Manager at Y.A. Elite Construction
Gili LogoboyGili Logoboy
Financial Trader & Investor at Self-employedFinancial Trader & Investor at Self-employed