Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sabrina Olvera

Indio,CA

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Intake Caseworker

Galilee Center
05.2023 - 02.2025
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Maintained accurate and up-to-date client records.
  • Coordinated with local government to provide resources to clients.
  • Facilitated communication between clients and other service providers.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained relationships with community organizations and agencies.
  • Assisted in developing grant proposals to support social service initiatives.

Sales Associate

Galilee Center
07.2022 - 02.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Hostess

Mitch's on El Paseo
01.2022 - 05.2022
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

High School Diploma -

La Quinta High School
La Quinta, CA
06-2022

Skills

  • Confidentiality
  • Interviewing techniques
  • Appointment scheduling
  • Menu management
  • Telephone reception
  • Reservations
  • Multitasking proficiency
  • Event planning
  • Professional appearance
  • Dining room management
  • Customer engagement
  • Server support
  • First aid training
  • Strong interpersonal skills
  • Customer service

Certification

  • CPR Training
  • Food Handler's Card
  • Spanish Speaking
  • POS Experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Intake Caseworker

Galilee Center
05.2023 - 02.2025

Sales Associate

Galilee Center
07.2022 - 02.2023

Hostess

Mitch's on El Paseo
01.2022 - 05.2022

High School Diploma -

La Quinta High School

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