Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
background-images

Sabrina Ortgega

Pueblo,CO

Summary

Dynamic professional with experience at Southside Children's Center, excelling in behavior management and parent-teacher communication. Proven ability to enhance children's engagement through effective lesson planning and individualized support, resulting in improved academic performance. Skilled in multitasking and fostering a safe, supportive learning environment, while demonstrating strong interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Teacher

Southside Childrens Center
01.2025 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted in implementation of new learning tools, systems and materials.
  • Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.

Companion Caregiver

Home Instead Senior Care Home
11.2023 - Current
  • Assisted clients with daily living activities, improving their quality of life.
  • Prepared nutritious meals for clients, supporting their overall health and dietary needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
  • Provided transportation to appointments and social events, promoting client independence and participation in community activities.
  • Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
  • Facilitated medication management for clients, ensuring proper dosage and timely administration.
  • Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
  • Supported family members by offering respite care services, allowing them time for personal pursuits or relaxation.
  • Maintained accurate documentation of client progress, including daily logs of activities and observed behaviors.

Customer Service Representative

MCI
03.2021 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor in Early Childhood Education - Early Childhood Care And Education

CSU Pueblo
Pueblo, CO
05-2026

Associate Degree in Early Childhood Education - Early Childhood Care And Education

PCC
Pueblo, CO
12-2025

High School Diploma -

AIM Global
Las Animas, CO
06-2019

Skills

  • Parent-teacher communication
  • Behavior management
  • Oral communication
  • Lesson planning
  • Small group instruction
  • Behavior modification
  • Learning support
  • Teaching strategies
  • Learning Strategies Docs
  • Skills development
  • Lesson plan implementation
  • Multitasking

Certification

I will be receiving my Certificate for my CDA this June 2025

Languages

English
Native or Bilingual

Timeline

Assistant Teacher

Southside Childrens Center
01.2025 - Current

Companion Caregiver

Home Instead Senior Care Home
11.2023 - Current

Customer Service Representative

MCI
03.2021 - 04.2024

Bachelor in Early Childhood Education - Early Childhood Care And Education

CSU Pueblo

Associate Degree in Early Childhood Education - Early Childhood Care And Education

PCC

High School Diploma -

AIM Global

Similar Profiles

CREATE PROFILE
Sabrina Ortgega