Sabrina Ott
Sparks,NV
Summary
Dynamic professional with a proven track record at Clean Freaks LLC, excelling in client relationship building and project management. Recognized for enhancing operational efficiency and achieving high customer satisfaction through effective communication and problem-solving. Adept at multitasking and committed to delivering exceptional service, fostering repeat business and strong client loyalty.
Overview
17
17
years of professional experience
Work History
Independent Contractor
Self-employed
01.2023 - 10.2025
- Managed project timelines and deliverables to ensure client satisfaction and adherence to deadlines.
- Implemented best practices for resource allocation, optimizing workflow across multiple projects.
- Established strong client relationships through effective communication and timely updates on progress.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Owner/Operator
Clean Freaks LLC
05.2017 - 01.2023
- Managed daily operations, ensuring efficient cleaning services and high customer satisfaction.
- Developed and implemented training programs for new staff to enhance operational efficiency.
- Streamlined workflow processes, reducing service time while maintaining quality standards.
- Oversaw inventory management, ensuring adequate supplies for uninterrupted service delivery.
- Established strong client relationships, resulting in repeat business and positive referrals.
- Conducted regular performance evaluations, providing feedback to improve team productivity.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Trainer
Dream 2 Clean
07.2014 - 08.2015
- Monitored trainee progress, providing feedback to reinforce learning objectives.
- Collaborated with management to identify areas for process improvement within training methods.
- Evaluated training effectiveness, implementing adjustments based on participant feedback and outcomes.
- Mentored junior trainers, fostering a culture of continuous improvement in delivery techniques.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Service Representative
Quest Inc
04.2009 - 12.2010
- Resolved customer inquiries, providing accurate information and effective solutions.
- Trained new staff on customer service protocols and software systems.
- Enhanced customer satisfaction through proactive problem-solving techniques.
- Developed and implemented process improvements to streamline service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Pharmaceutical Tech
Milan Institute
Reno, NV08-2008
High School Diploma -
Sparks High School
Sparks, NV06-1998
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Project management
- Scheduling
- Schedule management
- Error correction
- Equipment Repair
- Service marketing
- Production planning
- Estimations and quotes
- Operations oversight
- Client consultation
- Industry regulations knowledge
- Marketing strategies
- Business development
- Customer retention strategies
- Vendor management
- Work inspections
- Contract bidding
- Billing control
- Contract terms implementation
- Quoting and estimating
- Time management
- Attention to detail
- Customer support
- Problem-solving
- Task prioritization
- Proficient in [software]
- Multitasking and organization
- Client communication
- Invoicing and billing
- Contract negotiation
- Active listening
- Multitasking Abilities
- Organizational skills
- Decision-making
- Excellent communication
- Conflict resolution
- Relationship building
- Written communication
- Quality assurance
- Reliability
- Operational efficiency
- Self motivation
Timeline
Independent Contractor
Self-employed
01.2023 - 10.2025
Owner/Operator
Clean Freaks LLC
05.2017 - 01.2023
Trainer
Dream 2 Clean
07.2014 - 08.2015
Customer Service Representative
Quest Inc
04.2009 - 12.2010
No Degree - Pharmaceutical Tech
Milan Institute
High School Diploma -
Sparks High School