Sabrina Owen

Organized and coordinated diverse types of medical appointments for multiple patients.

• Assessed patient needs and provided appropriate referrals when necessary.
• Generated weekly performance reports which tracked various metrics such as no-show rates and wait times.
• Performed data entry of patient demographics into the practice management system.
• Made reminder calls for upcoming appointments as well as confirming new ones when requested by patients or physician offices.
• Answered phone calls in a professional manner while providing excellent customer service.

• I provided assistance to all cardmembers with their accounts. This included counseling them during hardships.
• I collected and reported all credit card debt on all levels.
• I handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
• Delivered actionable recommendations to enhance strategic direction and day-to-day accounting operations.
• I produced accurate and compliant financial statements, reports, documentation and budget frameworks by keeping all card members information up to date.
• I settled accounts and transferred no payments to all levels of collections.
• I worked closely with executive team to outline company goals and transfer goals to account holders.
• I reached out to accounts to measure customer satisfaction and increase revenue.

• Coordinated internal meetings, including scheduling, logistics, and catering.
• Greeted visitors in a courteous manner and directed them to the appropriate office or person.
• Provided administrative support to various departments within the organization.
• Responded to customer inquiries via phone or email in a professional manner.
• Provided assistance during special projects or events as needed.
• Managed incoming mail distribution and outgoing courier services.
• Ensured compliance with all applicable laws regarding employment practices.
• Maintained accurate records of employee attendance, vacation requests, absences.
• Organized and maintained filing systems for sensitive documents.
• Answered phones and routed calls to appropriate personnel.
• Maintained calendars for multiple executives.
• Organized office supplies inventory and placed orders when necessary.
• Assisted with onboarding of new employees by providing information packets and training materials.
• Delivered technical training sessions for new hires and existing staff members.