Sabrina Owens
Carrollton,Ga
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work History
Quality Review and Audit Lead Analyst
Express Scripts Inc/Cigna
7 2023 - Current
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Assists in development of audit policies and procedures
- Exercises judgement in evaluation selection, and adaptation of both standard and complex techniques and procedures
- Identified and resolved problems through root cause analysis and research.
Operations Lead Analyst
Express Scripts Inc/Cigna
05.2022 - 07.2023
- Provided advanced professional input to complex Operations Management/Finance Operations assignments/projects
- Supported and provided direction to more junior professionals
- Exercised judgement in evaluation, selection and adaptation of both standard and complex techniques and procedures
- Led projects or steps within broader project or have accountability for ongoing activities or objectives
- Ensured that production levels and targets are achieved and effective processing controls are in place
- Responsibilities included handling daily requests tracking, researching operational issues and running reports for internal and external clients upon request; quality assurance; identifying operational or productivity enhancements.
Account Installation Senior Analyst
Express Scripts Inc/Cigna
10.2020 - 05.2022
- Provided support to 130 assigned accounts by responding to inquiries or resolving complex issues using independent judgement and discretion
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Played pivotal role in successful completion of high-stakes projects by providing crucial analytical support and insights.
- Queried databases for information needed for report processing.
- Proved successful working within tight deadlines and fast-paced environment.
Patient Care Advocate and Client Benefit Analyst
Express Scripts
08.2014 - 10.2020
- Provided excellent customer service by promptly answering 75 patient inquiries daily in call center.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Explained Medicare Part D coverage and complex plan details to current and potential Medicare recipients
- Open Enrollment Specialist assisted with callers who are or will become eligible Medicare recipients
- Assisted Client Benefit team with analysis and quality assurance through testing of setup for upcoming year's plans within tight deadlines.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Education
Psychology
Florida Atlantic University
Boca Raton, FL 09.1997 - 05.2000
English
Valdosta State University
Valdosta, GA 09.1995 - 05.1996
Psychology
Palm Beach Atlantic College
West Palm Beach, FL 08.1987 - 05.1989
Skills
Results-Oriented
Records Maintenance
Time management abilities
Microsoft Office
Written Communication
Workload Management
Reliability
Process evaluations
Attention to Detail
Problem-Solving
Timeline
Operations Lead Analyst
Express Scripts Inc/Cigna
05.2022 - 07.2023
Account Installation Senior Analyst
Express Scripts Inc/Cigna
10.2020 - 05.2022
Patient Care Advocate and Client Benefit Analyst
Express Scripts
08.2014 - 10.2020
Psychology
Florida Atlantic University
09.1997 - 05.2000
English
Valdosta State University
09.1995 - 05.1996
Psychology
Palm Beach Atlantic College
08.1987 - 05.1989
Quality Review and Audit Lead Analyst
Express Scripts Inc/Cigna
7 2023 - Current