Sabrina Palacios
Highland,CA
Summary
Proven Crowd Control Specialist from Theater (entertainment) with a track record of enhancing public safety and ensuring event success. Skilled in situational awareness and team training, adept at fostering collaboration across departments for optimal outcomes. Demonstrates professionalism, ethics, and exceptional customer service, contributing to significant improvements in event management and safety protocols. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Crowd Control Specialist
Theater (entertainment)
02.2022 - Current
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes for future events.
- Supported law enforcement officials when needed, providing crucial information pertaining to crowd movements or potential issues within the venue space boundaries.
- Ensured compliance with all relevant regulations and guidelines through diligent monitoring of event activities.
- Enhanced public safety by effectively managing crowd flow at large-scale events.
- Implemented effective communication systems with team members to coordinate efforts across multiple locations.
- Facilitated seamless collaboration between various departments including security, medical services, and event staff for optimal outcomes during events.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Maintained excellent customer service and positive attitude.
- Delivered friendly, prompt customer service to patrons.
- Provided exceptional customer service and addressed customer inquiries.
Busser
Rock & Brews
10.2020 - 02.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Tracked attendance and evaluated progress for assigned trainees.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
Traffic Control
Transportation
02.2020 - 10.2020
- Provided traffic control and security during high-profile events, ensuring smooth transportation flow and minimizing disruptions.
- Applied traffic control training to minimize disruptions to traffic flow during construction projects.
- Assisted with traffic control during peak drop-off and pick-up times, promoting a safe flow of vehicles.
- Provided traffic control during special events and emergencies, ensuring public safety and minimal disruption.
- Enhanced roadway efficiency by implementing traffic control measures during construction projects.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Maintained punctual delivery times for consistent customer service experience.
- Provided exceptional customer service to patrons and communicated professionally.
Education
General Education
Pasadena City College
Pasadena, CA08.2009
High School Diploma -
San Gabriel High School
San Gabriel, CA06.2009
Skills
- Patience and Tolerance
- Situational Awareness
- Professionalism and Ethics
- Public Safety Awareness
- Integrity and Honesty
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- CPR Certified
- Team Training
Timeline
Crowd Control Specialist
Theater (entertainment)
02.2022 - Current
Busser
Rock & Brews
10.2020 - 02.2022
Traffic Control
Transportation
02.2020 - 10.2020
General Education
Pasadena City College
High School Diploma -
San Gabriel High School
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