Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Has experience in office and employee management, and quality assurance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Professional Caregiver
Acumen Fiscal Agency
08.2020 - Current
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Supported daily wellness needs of patients by assisting with bathing, dressing, dental care, medication, and personal grooming.
Provided compassionate and patient-focused care to cultivate well-being.
Researched, coordinated, and transported individuals to events and activities, medical appointments, and shopping trips.
Recorded status and duties completed in logbooks for management.
Entrusted to handle confidential and sensitive situations, as well as client banking and credit cards in professional matter.
Maintained strong connections within caregiver community to gain continuous knowledge.
Scheduled daily and weekly care hours for client caseload.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Preserved customer confidence and protected operations by keeping information confidential.
Tutor
Self Employed
08.2017 - 05.2020
Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Assessed student learning needs and provided relevant instruction to close knowledge gaps.
Used variety of teaching methods to successfully help wide range of students.
Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Collaborated with teachers, administrators and parents to determine how best to support student success.
Maintained tutoring records to adjust instruction and update parents on student progress.
Improved physical and digital filing systems with enhancements to organizational strategies.
Updated reports, managed accounts, and generated reports for database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Maintained positive parent-tutor relations by addressing problems head-on and implementing successful corrective actions.
Owner/Operator of Professional Cleaning Business
Self Employed
03.2009 - 05.2017
Cleaned and maintained lobbies, offices and other common areas in commercial, and residential buildings.
Used time management and efficient cleaning methods to meet deadlines.
Maintained open communication by presenting regular updates on project status to customers.
Monitored project performance to identify areas of improvement and make adjustments.
Developed and initiated projects, managed costs, and monitored performance.
Recruited and oversaw personnel to achieve performance and quality assurance.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Insurance Sales Agent
Integrity Insurance Company
01.2008 - 05.2010
Generated quotes and proposals for clients to match individual needs.
Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Educated clients on insurance policies and procedures.
Followed up promptly with interested clients to close sales.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Registered customer information on database to enable tracking history and maintain accurate records.
Developed sales strategies to increase sales of insurance policies.
Calculated premiums and established payment methods for sales.
Collected premiums on or before effective date of coverage.
Generated leads through cold-calling, networking and other outreach methods.
Evaluated competitors' products and services to gain competitive advantage.
Quality Control Inspector
Classic Egg
01.2005 - 08.2007
Inspected incoming and outgoing materials for accuracy and quality.
Recorded inspection and test results on data sheets.
Communicated with production team members about quality issues.
Followed standard operating procedures for inspections and tests.
Monitored product quality at all stages of production process.
Collaborated with production staff to establish and meet quality standards
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Identified and documented quality discrepancies for management to develop resolutions.
Operated and maintained testing equipment.
Trained other workers in inspection and testing procedures.
Evaluated components and final products against quality standards and manufacturing specifications.