Sabrina Paveglio
Magnolia,TX
Summary
Service-oriented committed to building engaged team and superior guest relations for maximum return on investment. Understands business operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
4
4
years of professional experience
Work History
Spa Manager
Hand And Stone Massage And Facial
08.2023 - 04.2024
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Collaborated with other departments to create a seamless guest experience throughout the resort or hotel property.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed inventory control, reducing waste and lowering product costs.
- Maximized profitability by analyzing financial reports and adjusting operations as needed.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Generated reports to track spa performance and make recommendations for improvement.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
Assistant Spa Manager
JW Marriott San Antonio Hill Country Resort & Spa
01.2022 - 08.2023
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Regularly reviewed industry trends and competitor offerings to stay informed on best practices in spa management techniques and innovations in treatments or products available in the market.
- Collaborated with the Spa Director to develop new treatments and services, keeping offerings fresh and competitive.
- Created excel template contracts for all spa group bookings including groups such as the Valero Texas Open players and families, NBA commissioners and other high class bookings.
- Managed vendor bookings and all spa inventory including backstock and retail.
- Managed all employees hours daily ensuring clocking in an clocking out.
- Processed payroll weekly and reported hourly reports of revenue vs payout to HR weekly.
Assistant Spa Manager
Massage Envy Spa
01.2020 - 12.2021
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Generated reports to track spa performance and make recommendations for improvement.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Education
Accounting And Business Management
North East Lake View Alamo Colleges
San Antonio, TXBBA - Accounting And Business Management
Texas A&M University At San Antonio
San Antonio, TX06.2026
Skills
- Staff Management
- Spa operations
- Employee Coaching
- Performance Evaluations
- Budget Planning
- Customer Feedback Analysis
- Appointment Scheduling
- Budget Administration
- Promotions coordination
- Schedule Coordination
- Employee Supervision
- Payment Collection
- Internal Auditing
Timeline
Spa Manager
Hand And Stone Massage And Facial
08.2023 - 04.2024
Assistant Spa Manager
JW Marriott San Antonio Hill Country Resort & Spa
01.2022 - 08.2023
Assistant Spa Manager
Massage Envy Spa
01.2020 - 12.2021
Accounting And Business Management
North East Lake View Alamo Colleges
BBA - Accounting And Business Management
Texas A&M University At San Antonio
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