Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
Timeline
Generic

Sabrina Pennington

Ferndale,MI

Overview

4
4
years of professional experience

Work History

Sales Floor Associate

Northwestern Habitat for Humanity
Petoskey, MI
08.2024 - 11.2024
  • Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display.
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted in setting up displays and signage for new product launches and seasonal promotions.
  • Ensured compliance with safety and cleanliness standards across the sales floor.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Coordinated with backroom staff to ensure timely replenishment of sold-out items.
  • Implemented visual merchandising guidelines to enhance product visibility and attractiveness.

Deli Worker

Ferndale Foods
Ferndale, MI
11.2023 - 07.2024
  • Cleaned work surfaces regularly throughout shift using appropriate cleaning solutions.
  • Assisted in maintaining accurate records of all food items received from vendors.
  • Monitored expiration dates of products to ensure quality control standards were met.
  • Trained new employees on deli operations, including food safety procedures and customer service techniques.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
  • Used mental math and available tools to total materials needed, costs and payments due.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
  • Acquired new skills to support team and further accommodate customer needs.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.

Crew Member

Little Ceasers
Ferndale , MI
05.2021 - 11.2023
  • Informed customers about daily specials in an engaging manner.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Adhered to health department regulations regarding food handling procedures.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Upheld high standards of productivity and quality in operations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Education

High School Diploma -

Ferndale High School
Ferndale, MI
05-2021

Skills

  • Retail merchandising expertise
  • Sales trends
  • Point of sale system
  • Loss prevention
  • Customer service
  • Cleaning
  • Product promotion
  • Store maintenance
  • Merchandise display
  • Shipment processing

Affiliations

  • Photography
  • Photoshop
  • Digital Art

Accomplishments

  • Participated in AP classes and extracurriculars, earning college credits early on

Timeline

Sales Floor Associate

Northwestern Habitat for Humanity
08.2024 - 11.2024

Deli Worker

Ferndale Foods
11.2023 - 07.2024

Crew Member

Little Ceasers
05.2021 - 11.2023

High School Diploma -

Ferndale High School

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Sabrina Pennington