Organized and dependable candidate successful at managing multiple priorities. Experienced in customer service and film production. Hardworking and eager to achieve goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Videographer
Social Media Personnel
Manhattan, NY
09.2025 - Current
Captured high-quality video content for various social media platforms, enhancing brand visibility.
Edited videos using Adobe Premiere Pro and Capcut, and produced engaging multimedia projects based on the channels theme..
Managed equipment setup and maintenance, optimizing workflow efficiency during production shoots.
Analyzed audience engagement metrics to refine video content and improve viewer retention rates.
Operated cameras and audio gear proficiently to produce high-quality footage in various environments.
Worked closely and communicated regularly with clients to understand and capture vision on video.
Key Holder
The Vitamin Shoppe
Chelsea, NY
01.2023 - Current
Trained and mentored team members on product knowledge, sales techniques and visual presentation.
Managed inventory control processes, reducing stock discrepancies through regular audits.
Managed store associates by delegating tasks and supervising daily operations.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Assisted in scheduling staff shifts to optimize coverage during peak hours.
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Implemented visual merchandising strategies to enhance product displays and drive sales.
Managed and increased social media following 60+ followers in a month.
Server
Sweetgreen
Manhattan, NY
01.2022 - 12.2022
Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Collaborated with team to maintain cleanliness and organization of dining area, enhancing guest experience.
Trained new staff on menu offerings and service protocols, fostering a collaborative team atmosphere.
Prepped ingredients to ensure timely and efficient meal service.
Prepared food items such as meats, poultry, and fish for frying purposes.
Monitored food quality and presentation to maintain high standards.
Assistant Manager
Lovisa
Hialeah, FL
08.2020 - 09.2021
Mentored junior staff, fostering a collaborative environment to improve overall team performance.
Led team to achieve sales targets through effective training and coaching strategies.
Developed and implemented visual merchandising standards to enhance customer engagement.
Analyzed sales data to identify trends, driving strategic decisions for product placement.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Provided personalized styling advice for customer satisfaction.
Developed personalized piercing plans based on individual client preferences and anatomy.
Mentored junior piercers, enhancing their skills in technique and customer service.
Educated clients on aftercare practices to promote optimal healing.
Front Desk Receptionist
Centurion Insurance Agency
Hialeah, FL
06.2020 - 09.2021
Coordinated communication between clients and agents, enhancing service delivery efficiency.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collected deposits, fees, and payments.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Completed data entry and filing to keep records updated.
Developed filing system for client records, improving document efficiency.
Education
Bachelor of Science -
Pace University
New York (City), NY
05.2025
Skills
Team training and development
Team building
Sales floor organization
Inventory and stocking
Cash handling
Customer service management
Social media content
Film directing experience
Video production
Editing skills
Video editing
Certification
Certified in Microsoft Word, Excel, and Powerpoint.