Sabrina Phillips
Katy,TX
Summary
I have many years of experience as an professional individual in companies with close contact to customers and vendors alike. I am dependable and adapt quickly to changing situations and tasks. I work diligently under pressure and able to stick to deadlines. My attention to detail, strong analytical skills, discretion, and accuracy has always helped me to stay on top of my responsibilities. Furthermore, I am always striving for more knowledge, able to grasp new concepts and ideas quickly. Currently I am pursuing a bachelor’s degree in Human Resource Management at Texas A&M-Central.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
GVA Property Management
Houston, TX
02.2022 - 07.2022
- Maintain all property accounting and reporting, including but not limited to collecting and posting rent, financial and leasing reports, month end, pre-close, bank deposits and ensuring balanced rent roll
- Process applications, conducting background checks, and negotiate lease contracts
- Manage budgets, accounts, rent collections, and tenant notices
- Maintain accurate and updated resident records
- Prepare financial reports in our accounting software, ResMan, such as delinquency and outstanding collections
- Investigate and resolve variances when issuing financial reports to upper management
- Prepare purchase orders, code and process vendor invoices for payment and follow up on vendor inquiries using Avid
- Audit financial accounts to maintain accuracy
- Conduct move-out inspections of apartments to determine applicable charges for damages
- Lead and train the leasing specialist with my knowledge of resident relations, closing a sale, marketing and leasing procedures
- File for evictions and track the eviction court process
- Perform daily administrative operations of the management office following established company procedures and guidelines
Assistant Property Manager
Cottonwood Residential
Houston, TX
11.2021 - 02.2022
- Processed rental applications and conducted background checks
- Prepare budgets and financial reports such as pre-close and month end
- Maintain all property accounting and reporting as well as financial audits
- Prepare purchase orders, code and process vendor invoice for payment, send documentation to corporate office and follow up on vendor payment inquiries
- Kept accurate records of all resident and tenant correspondence
- Resolved tenant complaints, disturbances and violations
- Followed up on delinquent tenants and coordinated collection procedures.
- Filed for evictions and tracked the court process
- Met with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
- Complied with fair housing laws, including anti-discrimination laws, in regard to housing, renting, and advertising
- Conduct inspections to determine market readiness and implement high standards of cleanliness and aesthetic appearance
- Perform administrative functions including but not limited to: record keeping, mail collections, data entry, maintain and replenish office supplies
Global Corporate Coordinator
American International Group
Houston, TX
09.2019 - 10.2021
- Requested and processed itemized invoices from medical providers via our data entry system
- Generated payments for medical providers in often time-sensitive cases for client emergency treatments or to request medical documents
- Followed up with billing departments if payments were received or if payments were sufficient enough
- Provided document, and telephone translation services in German
- Documented the entire management of each case into our data management system and make sure to have the complete, detailed, and accurate information
- Navigated SharePoint for detailed information on account management
- Coordinated business clients medical evacuations and repatriations of remains from all over the world such as but not limited to the Middle East and Europe
- Contacted embassies to seek information on current international events such as terrorism and riots
- Took in business client information to coordinate with crisis groups when clients are in immediate danger such as kidnappings, political uproars, and extortion
- Requested medical information from medical facilities via our data management system by transmitting our medical records request form
- Issued insurance letters for clients by entering their personal data into our visa letter forms which are stored in SharePoint
- Carried out administrative duties such as filing, drafting documents, copying, and scanning
ACTIVE SELLER
IKEA
01.2017 - 09.2019
- Captured customer data into our data entry system, iSell, to set up home deliveries
- Completed individual sales orders or price offers for the customer
- Printed or scanned completed sales orders
- Answered phone calls and redirected the calls to the respective sales department
- Assisted customers with purchase and interior design decisions
Administrative Assistant
LEYDECKER, Landau RLP
, GERMANY
04.2011 - 04.2014
- Greeted visitors and answered incoming calls, determined purpose of call to transfer to the respective party
- Reviewed document packages and entered the relevant information into our data entry system to document meta data onto our spreadsheet for each vendor or client
- Received, analyzed, and documented invoices
- Accounts payable/receivable as well as office expenses
- Filed electronically as well as paper filing
- Created Excel and Word documents to reference any company data
- Assisted in the communication between vendors and management as well as communication with floor employees to maintain company high standards
- Scheduled meetings and team outings, as well as interviews via MS Outlook
- Reviewed and tracked employee time sheets to transmit to my manager for further approval and decision making
- Managed new employee and intern on-boarding
- Opened, sorted, and distributed incoming correspondence, including faxes, emails, letters and packages
Administrative Assistant
Travel Fly&Lounge
Landau, Germany
02.2009 - 04.2011
- Greeted customers in our office
- Arranged flights, hotel, and rental car accommodations for business clients via easy Travel
- In charge of accounts payable/receivable and expense bills
- Collected and processed several transactions and invoices related to travel arrangements
- Advised clients on visa requirements and embassy information as they pertained to each country
- Typed and drafted various documents such as booking confirmations, requests and reservations
- Maintained a database of information for all regular traveling customers on our data entry system easyTravel
- Performed general admin duties including but not limited to photocopying, faxing, mailing, filing and shipping
- Supported new employees and trained in operating our date management system and booking systems and how to identify best travel accommodations and bookings for our clients based on their preferences
Education
BBA - Human Resource Management
Texas A&M University - Central Texas
Killeen, TX09.2023
Associate's Degree -
Lone Star College System
Cy-Fair12.2022
Office Administration - undefined
BERUFSSCHULE
2009
Skills
- Microsoft Office 365
- SharePoint
- Adobe Acrobat
- Bluebeam
- Salesforce
- Document Management
- Accounts receivable (5 years)
- Administrative Experience
- Data Entry
- Scheduling
- Customer Service Skills (10 years)
- Property management
- Scheduling
- Time & attendance systems (5 years)
- Sales (10 years)
- Detail-oriented
- Decision Making
- Communication Skills
- Problem Solving
- Human Resources
- German
Additional Information
- Awards , Lone Star College President's List July 2020 President's List of 4 Eligible Semesters Graduation: Spring 2022
Languages
German
Native or Bilingual
English
Full Professional
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