Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Phinizy

Pennsylvania

Summary

Experienced professional with over 20 years in customer service, administration, and human resources. Proven ability to manage client relations, resolve complex issues, and support workforce operations. Skilled in communication, conflict resolution, and HR leadership. Adept at transitioning from frontline customer care to higher-level HR responsibilities. Seeking a remote opportunity to bring strong organizational, people, and problem-solving skills to a dynamic team.

Overview

2026
2026
years of professional experience

Work History

HR Manager

Steed HVAC
2020 - Current
  • Assisted subscribers with billing, delivery, and account concerns via phone and email.
  • Supported HR and training functions within the call center.
  • Resolved escalated issues with empathy and efficiency.
  • Strengthened administrative and conflict-resolution skills in a high-volume environment.
  • Managed HRIS systems to maintain accurate employee records, streamline reporting, and ensure data integrity.
  • Advised management on labor law compliance, mitigating risks related to employee relations and organizational policies.
  • Established metrics for evaluating HR program effectiveness, driving continuous improvement in human resources operations.
  • Fostered positive work environment through comprehensive employee relations program.
  • Liaised between multiple business divisions to improve communications.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

HR & Patient Services Specialist

Hahnemann University Hospital
2014 - 2019
  • Assisted patients with appointment scheduling and registration processes.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Managed patient inquiries effectively, providing accurate information regarding services and procedures.
  • Supported administrative tasks, including filing and data entry in electronic health record systems.
  • Adhered to confidentiality protocols while handling sensitive patient information.
  • Adapted quickly to new software tools for appointment management and patient tracking.
  • Contributed to a positive patient experience through attentive customer service and problem-solving skills.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.

Customer Relations Coordinator

Philadelphia Newspapers, Inc. (PNI)
2009 - 2014
  • Assisted in managing customer inquiries through email and phone communication.
  • Supported team in maintaining accurate customer records and documentation.
  • Collaborated with colleagues to resolve customer complaints effectively.
  • Facilitated training sessions on customer service best practices for new staff.
  • Assisted subscribers with billing, delivery, and account concerns via phone and email.
  • Supported HR and training functions within the call center.
  • Resolved escalated issues with empathy and efficiency.
  • Strengthened administrative and conflict-resolution skills in a high-volume environment.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Resolved customer issues and escalations with efficiency and diplomacy.
  • Established rapport with clients quickly, resulting in a higher likelihood of repeat business.
  • Managed high-volume calls, maintaining professionalism under pressure while providing timely assistance to customers.

Patient Services & HR Assistant

St. Joseph's Hospital and Medical Center
1999 - 2009
  • Assisted in onboarding processes for new employees, ensuring smooth integration into company culture.
  • Maintained accurate employee records and updated databases to reflect current information.
  • Supported recruitment efforts by scheduling interviews and communicating with candidates effectively.
  • Coordinated training sessions and workshops to enhance employee skills and compliance knowledge.
  • Assisted HR team in organizing company events to promote employee engagement and collaboration.
  • Conducted preliminary background checks for potential hires to ensure compliance with company standards.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Organized team-building events, boosting morale and fostering collaborative work environment.

Education

Bachelor of Arts - Human Resources Management

American InterContinental University
Schaumburg, IL
04-2025

Associate of Arts - Business Admin./Human Resources

American Intercontinental University
Hoffman Estates, IL
08-2008

Skills

  • Excellent Communication Skills
  • Excellent At Multitasking
  • Flexible
  • Excellent planner and coordinator
  • Works well under pressure
  • HR policies and procedures
  • Payroll administration
  • Professional phone etiquette
  • Articulate and well-spoken
  • Customer service-oriented
  • Social media knowledge
  • Pleasant demeanor
  • Appointment setting
  • Critical thinker
  • Filing and data archiving

Timeline

HR Manager

Steed HVAC
2020 - Current

HR & Patient Services Specialist

Hahnemann University Hospital
2014 - 2019

Customer Relations Coordinator

Philadelphia Newspapers, Inc. (PNI)
2009 - 2014

Patient Services & HR Assistant

St. Joseph's Hospital and Medical Center
1999 - 2009

Bachelor of Arts - Human Resources Management

American InterContinental University

Associate of Arts - Business Admin./Human Resources

American Intercontinental University

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