Sabrina Pierre
Bronx,NY
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Montefiore Medical Center
01.2018 - 01.2023
- Provided assistance to patients and/or providers regarding website registration and navigation; Processed written customer correspondence and provided the appropriate level of timely follow up; Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application; Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner; May coordinate member transportation and make referrals to other departments as appropriate; Maintain performance and quality standards based on established call center metrics including turn-around times;
Barista
Starbucks
01.2018 - 01.2018
- Welcome customers by determining their coffee interest & needs; Prepare or serve hot or cold beverages, such as coffee, espresso drinks or teas; Clean or sanitize work areas, utensils, or equipment; Provide customers with product details, such as coffee blend or preparation descriptions;
Sales Associate
Macy's
01.2017 - 01.2018
- Greeted customers at the door and assisted with purchasers; Answered customer questions and advised shoppers about sale; Proficient with computers, learns new software systems with ease; Proficient in multitasking and can prioritize multiple jobs as necessary;
Administrative Assistant
Nya's Auto Repair
01.2014 - 01.2017
- Managed office supplies, vendors, organization and upkeep; Directed guests and routed deliveries and courier services; Answered and managed incoming and outgoing calls while recording accurate messages; Opened and properly distributed incoming mail; Greeted numerous visitors, including VIPs, vendors and interview candidates; Drafted biweekly time sheets for executives and employees.
Volunteer
Fieldston Lodge Care Center
01.2015 - 01.2015
- Maintained a clean reception area, including lounge and associated areas; Ordered and distributed office supplies while adhering to a fixed office budget; Directed guests and roused deliveries and courier services.
Education
Associates Degree in Liberal Arts and Sciences -
Westchester Community College
High School Diploma -
The Marie Curie School for Medicine, Nursing, and Health Professions
Skills
- Outstanding communication and interpersonal skills
- Strong organizational skills
- MS Office 2010 (Word, Excel, Power Point, Publisher)
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
Timeline
Customer Service Representative
Montefiore Medical Center
01.2018 - 01.2023
Barista
Starbucks
01.2018 - 01.2018
Sales Associate
Macy's
01.2017 - 01.2018
Volunteer
Fieldston Lodge Care Center
01.2015 - 01.2015
Administrative Assistant
Nya's Auto Repair
01.2014 - 01.2017
Associates Degree in Liberal Arts and Sciences -
Westchester Community College
High School Diploma -
The Marie Curie School for Medicine, Nursing, and Health Professions