Sabrina Plant
Louisville,USA
Summary
Organized professional focused on a Quality Assurance role, but open to opportunities that utilize strong problem-solving and effective communication skills. Proven track record in developing training materials, implementing corrective actions, and collaborating with cross-functional teams to enhance quality control processes.
Overview
12
12
years of professional experience
Work History
Consumer Quality Specialist
Congo Brands
Louisville, KY
02.2023 - 06.2026
- Implemented corrective actions to resolve quality issues, improving product reliability and customer satisfaction.
- Initiated corrective action plans to address quality issues. with manufacturers to address quality issues.
- Facilitated root cause analysis sessions to resolve recurring quality problems.
- Analyzed customer complaints, identified root causes, and implemented corrective action plans.
- Established a quality complaint system within QMS program, streamlining complaint management and improving resolution times.
- Collaborated with cross-functional teams to enhance quality control procedures, leading to improved compliance and consistency.
- Monitored and documented quality metrics for continuous improvement efforts.
- Developed training materials on consumer complaints and best practices, enhancing staff understanding of quality standards.
- Trained new hires and colleagues on the implementation of the new program, ensuring thorough understanding and compliance.
Leasing Consultant
Blankenbaker Crossings, LLC
Louisville, USA
07.2015 - 02.2023
- Built property leases and ensured clients understood and complied with rules and regulations to protect company interests.
- Facilitated smooth move-in processes by assisting prospective tenants with all logistical aspects.
- Responded to all customer inquiries to promote quick problem solving.
- Managed small maintenance team to address service requests, enhancing customer satisfaction and retention rates.
- Manages financial aspects of the business, verifying incomes and other potential client information, ensuring accurate processing and record retention.
Patient Care Associate
Kosair Childrens Hospital
Louisville, USA
12.2014 - 06.2015
- Delivered excellent individualized patient care by accurately measuring and recording all patient vital signs, documenting observations, administering treatments, and evaluating patient needs during the extent of patient stay.
- Maintained clean, safe, and organized patient environment to enhance comfort and support recovery.
- Upheld confidentiality and regulatory compliance guidelines to protect patient information and ensure safe care.
- Collaborated with medical professionals to update reports on patient activities and care actions, facilitating informed decision-making.
Education
Certified Nursing Assistant -
Grossmont Occupation Center
Santee, CA12-2011
High School Diploma -
West Hills High School
Santee, CA06-2009
Skills
- Quality control procedures
- Corrective actions
- Root cause analysis
- Consumer Insights
- Problem Solving
- Microsoft Office/Excel
- Organization
- Customer Service
- Relationship Building
- Team collaboration
- Effective communication
- Conflict resolution
Timeline
Consumer Quality Specialist
Congo Brands
02.2023 - 06.2026
Leasing Consultant
Blankenbaker Crossings, LLC
07.2015 - 02.2023
Patient Care Associate
Kosair Childrens Hospital
12.2014 - 06.2015
Certified Nursing Assistant -
Grossmont Occupation Center
High School Diploma -
West Hills High School