Sabrina Plante
Peaks Island,ME
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Peaks Island Fuel
08.2019 - Current
- Navigating the Customer Service role as an essential worker in the ever changing landscape during a Pandemic
- Coordinating delivery and scheduling to 900+ accounts on three separate islands
- DIspatching service calls and fuel orders
Bartender
American Legion Post 142
10.2018 - 09.2022
- Mixed/served drinks, checked identification, barback, and reconciled register and performed closing duties as the only bartender on per shift
- Worked both inside and outside bars
Deckhand
Coastal Bait d/b/a Custom House Seafood
07.2019 - 12.2019
- Worked on a 42” fishing boat as a deckhand
- Hauled 80-100 lb lobster crates to scale on float
- Wrote invoices for customers, sold bait to incoming fisherman on a float off the east side of Great Chebeague Island
Inside Sales
Custom Float Services, Inc.
05.2018 - 04.2019
- Dedicated Customer Service Representative bringing over 20 years of experience meeting customer needs via telecommuting roles
- Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings
- Displays empathy, reliability and enthusiasm for satisfying customers requests
Life Enrichment Assistant
The Cedars
03.2017 - 05.2018
- Plan, develop, organize, implement, direct, and evaluate purposeful recreation programs for older adults
- Leads, organizes, and directs programs for residents to develop interpersonal relationships
- Transports residents to/from activities
- Assesses residents capabilities, needs, and interests
- Counsels and encourages resident to develop leisure activities, spiritual guidance, and healthy nutritional choices
- Keeps daily records to include attendance of all programming for each individual
- Conducts initial Life Enrichment assessment on each admitting resident
- Assists with organization and accompanies residents on special outings
Customer Service Representative
Lionel Plante Associates
09.1997 - 04.2016
- Displayed a commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty by and using tact and to find common ground and achieve win-win outcomes
- Skills and experience:
- Microsoft Word (10+ years)
- Excel (10+ years)
- Quickbooks (10+ years)
- Account Management (20+ years)
- Customer Service (20+ years)
- Accounts Receivable (20+ years)
- Data Entry (20+ years)
- Event Planning (20+ years)
- Scheduling (20+ years)
- Filing (20+ years)
- Receptionist (20+ years)
Volunteer
Maine Medical Center
09.2008 - 11.2011
- Volunteer: Child Life Program Facilitate playroom and bedside therapeutic activities for patients and siblings
- Assisting the Child Life Specialist when needed e.g
- Organizing, leading therapeutic projects, etc
Internship
Bayside Neurorehabilitation Services
09.2007 - 12.2007
- Develop and lead community based programs for individuals and groups with Traumatic Brain Injury
- Planned and Implemented a Healthy Eating/Cooking Program for TBI clients
- Led and Evaluated programs such as Community Outdoor Exercise Group for Clients with TBI
- Displayed sensitivity, integrity, compassion, and respect towards patients and their family members
Practicum
Maine Medical Center
01.2007 - 05.2007
- Practicum: Hospital Elder Life Program Visit elderly patients to provide therapeutic activities, facilitate alternative methods for sleep, relaxation exercises to reduce stress, aid in exercises, and provide feeding assistance
Education
Recreational Therapy -
University of Southern Maine
Portland, MESkills
- Active listening
- Critical thinking
- Data entry
- Customer service
- Customer relations
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
Timeline
Customer Service Representative
Peaks Island Fuel
08.2019 - Current
Deckhand
Coastal Bait d/b/a Custom House Seafood
07.2019 - 12.2019
Bartender
American Legion Post 142
10.2018 - 09.2022
Inside Sales
Custom Float Services, Inc.
05.2018 - 04.2019
Life Enrichment Assistant
The Cedars
03.2017 - 05.2018
Volunteer
Maine Medical Center
09.2008 - 11.2011
Internship
Bayside Neurorehabilitation Services
09.2007 - 12.2007
Practicum
Maine Medical Center
01.2007 - 05.2007
Customer Service Representative
Lionel Plante Associates
09.1997 - 04.2016
Recreational Therapy -
University of Southern Maine
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