Sabrina Pokorney
Kimberling City,MO
Summary
Professional in human resources with proven ability to support executive-level functions. Skilled in managing schedules, coordinating meetings, and handling confidential information with discretion. Known for fostering effective team collaboration and adapting to evolving organizational needs. Proficient in Microsoft Office Suite, HR software, and communication tools. Reliable and results-driven with strong focus on streamlining processes and enhancing productivity.
Overview
14
14
years of professional experience
Work History
Human Resources / Executive Assistant
Southwest Tree LLC
Clever, MO
02.2022 - Current
- Monitor employees' weekly hours worked through a time tracking application for two companies.
- Create and use Excel Spreadsheet to track bi-weekly payroll. This includes hours worked, taxes, insurance, and any other deductions.
- Handle payroll processing duties including timecard approvals, adjustments, and resolving discrepancies promptly to ensure accurate compensation for all employees.
- Developed onboarding materials such as the employee handbook including all documents employees need to sign for onboarding, enhancing new hire integration and compliance with organizational policies.
- Assisted in employee relations initiatives, fostering a positive workplace culture through effective communication strategies.
- Streamlined HR documentation processes, improving access to employee records and reducing administrative errors.
- Managed onboarding process for new hires, ensuring a smooth transition into the company culture and team dynamics.
- Maintained accurate records of employee performance evaluations, promotions, and terminations to ensure legal compliance.
- Maintained confidentiality of sensitive personnel information while handling various HR-related administrative tasks daily.
- Ensured proper maintenance of electronic files containing employee documents such as contracts, I-9 forms, W-4 forms, and other relevant paperwork.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Processed employee termination paperwork at direction of supervisory staff.
- Worked with senior management to initiate new projects and assist in various processes.
- Supported executives with scheduling, travel arrangements, and meeting preparation to maximize efficiency and productivity.
- Generate customer invoices, take payments, and enter vendor invoices in Quick Books.
- Order office supplies, tools, safety equipment, and building materials.
- Keep track of vehicle registration for company vehicles; keeping plates and tags up to date.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Office Assistant
Wilson Dock Construction
Blue Eye, MO
04.2021 - 02.2022
- Main duties include assisting customers with requesting quotes for boat dock, boat lifts, certain repairs such as dropping lake anchors and other repairs. Generate customer invoices, take payments, and enter vendor invoices in Quick Books. Order office supplies, tools, safety equipment, and building materials.
- Keep track of truck fleets, boats, and trailers; keeping plates and tags up to date, maintenance, and oil changes documents with Excel spreadsheet. Also keeping hard copies of the entire fleet of vehicles, boats, and trailers.
- Keep track of Employee Paid Time Off (PTO) in an Excel Spread sheet, as well as attendance. With the PTO Excel sheet created an updated template using formulas so only the hours worked would need to be entered.
- Create and maintain an Excel template for the owner to figure quotes for boat docks quickly and efficiently. He initially did all the mathematics by hand on a sheet of paper which could take up to two hours and would sometimes have to restart if he was interrupted.
- Developed and implemented office procedures to streamline administrative tasks and improve overall productivity.
- Assisted in maintaining organized filing systems, enhancing document retrieval efficiency for project teams.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Bank Teller
Table Rock Community Bank
Kimberling City, MO
07.2020 - 03.2021
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted clients with account inquiries, resolving issues promptly to enhance customer satisfaction.
- Maintained cash drawer accuracy, balancing daily transactions to prevent discrepancies.
- Implemented best practices in cash handling, minimizing errors and safeguarding assets.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Accounting Clerk / Office Assistant III
City of Branson Finance Department
Branson, MO
04.2018 - 10.2019
- Intake and process utility payments received by daily mail and night drop boxes.
- Balance and print reports for all payments taken.
- Take payments for utility bills by phone. Assist customers at the front counter; processing payments for utilities, permits, and tourism tax.
- Assist customers with activating new and terminating utility services. Enter meter readings for sewer accounts. Look up readings for final billing. Process interdepartmental billing. Document, call, and process returned utility billing.
- Generate service orders for new service request, termination request, check for leak, as well as any other issues that need to be assessed. Then clear completed service orders.
- Enter Automatic Bank Draft and Paperless Billing applications. Document and process Municipal Court fines daily.
- Sort daily mail to appropriate departments such as Police, Fire, Human Resources, etc. Process and mail Biosolids and Hydrant Meter billing.
- Mail water and sewer delinquency and final delinquency letters.
- Print, sort, and mail monthly water/sewer billing.
- Send leak adjustment request to the Utility Department then calculate the approved adjustments.
- Review applications and terminations.
- Upload and format Missouri American Water files using Excel, print and process: billing deposits, recurring fees, enter/update customer information.
- Process nightly updates and send service orders to Utility Service Department. Print and process Public Water District #3 applications, terminations, and meter changes.
Office Manager
Cooper Appraisal
Branson West, MO
12.2015 - 04.2018
- Intake and schedule residential and land appraisals.
- Research and find information to build files for each property using Taney County Beacon site, Stone County Integrity site, Southern Missouri Regional MLS site, and any previous appraisals that we may have completed in the past.
- Oversaw scheduling of appointments and meetings, optimizing time management for executives.
- Send final commercial, residential, and land appraisal reports to clients such as banks, other financial institutes, or clients.
- Enter all pertinent information from appraisals into Microsoft Excel Spreadsheets.
- Balance account receivable for paid invoices and balance spreadsheets. Email and call clients regarding past due invoices. Back up all appraisal data monthly. Office supplies inventory and organization. Day to day client communication by phone, email, and fax.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Front Desk Hostess
Lodge at the Falls
Branson, MO
06.2015 - 12.2015
- Main duties included handling cash, credit card, and FIT Company vouchers. Process reservations by phone, internet, fax, and walk-in. Answer multi-line phones. Check in and check out guests. Count cash draw. Process mid-shift report and night audit report. Process and print credit card reports for mid-shift and night audit.
Accounts Payable Specialist / Receptionist
Dunk Fire & Security
Springdale, AR
03.2014 - 03.2015
- Main duties included handling daily A/P processes in Sage Timberline; oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos, and payment transactions; addressed escalated issues from employees and vendors regarding accounts payable; and ensured accurate and compliant A/P files and records in accordance with company policies. Assisted general contractors, vendors, & customers in person and by phone; transferring to the appropriate department. Other duties included shipping and receiving FedEx, UPS, & USPS shipments, order office supplies as needed and ordered lunch for business meetings. Responsibilities also included executing and expediting fire alarm, fire suppression, and back flow prevention assembly inspection reports for the service department; entered inspection information for to Excel spread sheets, created Excel files for new companies, expedited finished inspection reports to appropriate fire department, fire marshal, water department, and customer by email and/or postage mail.
Customer Service Representative
Acumen Brands
Fayetteville, AR
03.2013 - 01.2014
- Main duties include assisting customers through chat regarding product inquiries; order status, return status, customer support, and request return labels from FedEx. Other duties include answering customer phone calls and emails regarding product inquiries, order status, return status, and customer support requesting return labels from FedEx. Responsibilities also include ordering, changing, and cancelling customer orders, and training other customer service representatives on chat.
Customer Service Representative
1st Employment Staffing
Springdale, AR
11.2012 - 03.2013
- Main duties include answering emails from customers regarding product inquiries, order status, return status, and customer support, and requesting return labels from FedEx. I was also responsible for ordering, changing, and cancelling customer orders. I am also responsible for assisting customers through chat regarding product inquiries, order status, return status, and customer support, and requesting return labels from FedEx.
Administrative Assistant
Staffmark
Springdale, AR
07.2012 - 11.2012
- Administrative Assistant (07/2012 – 11/2012) JDRF Northwest Arkansas Branch Duties include but are not limited to Data Entry using Microsoft Excel Formulas, create and maintain spreadsheets through Excel, answer multiple-line phone system, copy and file documents, mail-merge Excel and Word documents, PitneyBowes Digital Mailing System. Monitor and order supplies, type and mail memorial and Donation letters. Enter donations into the JDRF Database. Reserve meeting rooms, arrange for catering services. Inquire about donations from companies for upcoming events. Update the JDRF Facebook Account and Webpage. Send out mass e-mails through Outlook as well as the JDRF intranet site. Print and assemble packets for JDRF Walk. Keep the office organized and functional.
Education
Bachelor of Science - Business with a Concentration in Public Administration
University of Phoenix Rogers Campus
Rogers, AR01-2010
Skills
- HR policies implementation
- HRIS management
- Human resources administration
- Onboarding coordination
- New hire orientation
- Payroll processing
- Team player
- Technical support
- Honest and dependable
- Reliable and responsible
- Time management
- Teamwork
Timeline
Human Resources / Executive Assistant
Southwest Tree LLC
02.2022 - Current
Office Assistant
Wilson Dock Construction
04.2021 - 02.2022
Bank Teller
Table Rock Community Bank
07.2020 - 03.2021
Accounting Clerk / Office Assistant III
City of Branson Finance Department
04.2018 - 10.2019
Office Manager
Cooper Appraisal
12.2015 - 04.2018
Front Desk Hostess
Lodge at the Falls
06.2015 - 12.2015
Accounts Payable Specialist / Receptionist
Dunk Fire & Security
03.2014 - 03.2015
Customer Service Representative
Acumen Brands
03.2013 - 01.2014
Customer Service Representative
1st Employment Staffing
11.2012 - 03.2013
Administrative Assistant
Staffmark
07.2012 - 11.2012
Bachelor of Science - Business with a Concentration in Public Administration
University of Phoenix Rogers Campus