Sabrina Policastro
Goodyear,AZ
Summary
Dynamic individual with hands-on experience in Business Management and operations with talents for team building, leading and motivating, as well as excellent customer relations bringing strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
General Manager
Sculpt 24 Fitness
2022.03 - 2023.12
- Managed day-to-day operations of a high-traffic gym serving over 1000 members.
- Hired, trained, and supervised a team of 20 employees, including fitness trainers, front desk personnel, and maintenance staff.
- Staff Supervision: Managed and coached 43 direct reports, ensuring adherence to corporate guidelines while implementing club objectives and core standards.
- Conducted interviews, new employee orientations, ongoing training, performance evaluations, and terminations.
- Coordinated staff scheduling, conducted regular supervisor and staff meetings, and maintained an open door policy for suggestions, requests and grievances.
- Created effective facility data sheets detailing points each housekeeper must achieve daily.
- Customer Service: Acted as primary point of contact, resolving member complaints or problems, responding to general inquiries and fielding all concerns or suggestions.
- Established and maintained an effective working relationship with public officials, department heads, managers, contractors, vendors and fellow associates.
- Act as club liaison with city, county and state officials as it relates to licensing, fire, security and safety.
- On-call to resolve problems related to members, staff associates, facilities, equipment and security.
- Highlights include: Administration: Established, executed and maintained standards, procedures and policies for central purchasing, A/P authorization, departmental payroll and personnel files.
- Supported data entry with custom forms and reports in Microsoft, Excel, Adobe Creative, ABC Fitness, Club Ready, and verified software functionality that meets organizational needs to specific businesses.
- Increased member retention rate by 25% through implementation of customer service initiatives, engagement programs and marketing campaigns.
- Oversaw budgeting and financial management, reviewed billing/payroll and payment processes and made efficiency improvements.
- Project Management: Planned, directed and managed an extensive range of work for all capital projects as well as in the repair, general maintenance, construction and housekeeping of all areas of club property including buildings, grounds, mechanical/electrical systems, parking lots and equipment.
- Quality Control: Tour facilities frequently to assess conditions and take appropriate responsive action, mitigating any negative impact on members and associates.
- Special Events: Created and implemented comprehensive project plans, including food, beverage, seating, flooring, audio/visual, staffing, security, scheduling, etc. for all special and one-off events.
Front Office Coordinator
Valdosta Animal Hospital
2021.01 - 2022.05
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Entered data from pet records and office visits into accurate medical records for patients and veterinarian doctors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Manager/Payroll Specialist
Silicon Valley Staffing Group INC.
2018.03 - 2020.03
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies
- Onboarded new employees in time reporting and payroll systems
- At home-work and assistance after hours to complete more tasks efficiently and effectively.
Education
Bachelor of Science - Psychology
Grand Canyon University
05.2019
Some College (No Degree) - Psychology
University of North Dakota
High School Diploma -
Cactus Shadows High School
05.2014
Skills
- Branding
- Marketing strategy
- Payroll Management
- Merchandising operations
- Conflict resolution
- Computer skills
- Responsible
- Multitasking abilities
- Planning and Coordination
- Organization and Time management
- Supervision
- Customer Service
- First Aid/CPR
- Leadership Skills
Accomplishments
- Polish Womens National Soccer Team 2013-2015
- Award National Athlete in Poland
Languages
Polish
Native or Bilingual
Timeline
General Manager
Sculpt 24 Fitness
2022.03 - 2023.12
Front Office Coordinator
Valdosta Animal Hospital
2021.01 - 2022.05
Office Manager/Payroll Specialist
Silicon Valley Staffing Group INC.
2018.03 - 2020.03
Bachelor of Science - Psychology
Grand Canyon University
Some College (No Degree) - Psychology
University of North Dakota
High School Diploma -
Cactus Shadows High School
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