Sabrina Pollard
Lithonia,GA
Summary
Proven Office Administrator with a track record of enhancing efficiency at NTRC Tax & Finance by implementing robust file organization and customer engagement strategies. Excelled in database entry and interpersonal relations, significantly improving client satisfaction. Skilled in MS Office and adept at conflict resolution, consistently delivering results beyond expectations. Dynamic with hands-on experience in Customer Service and Data entry with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Office Administrator/ Tax Specialist
NTRC Tax & Finance
01.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Customer Service/Computer Data Entry Operator
P/R Medical Solutions
03.2017 - 01.2020
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Reduced manual workloads by utilizing automated tools and macros for faster data entry tasks completion.
- Increased overall efficiency by identifying and reporting system issues that hindered smooth data entry operations.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Executive Administrative Assistant
Event Boutique Atlanta
01.2013 - 03.2017
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Avondale High School
Avondale Estates, GA06.1996
Skills
Time Management
Office Administration
Administrative Support
Database entry
File Organization
Customer Engagement
Verbal Communication
Document Management
Telephone reception
Customer Relationship Management (CRM)
Scheduling appointments
Scheduling
File Maintenance
Report Preparation
Inbound phone call handling
Processing expenses
Billing and coding
Tax Preparation
Performance Improvement
Computer Skills
Scheduling and Coordinating
Problem Resolution
MS Office
Decision-Making
Professional and Courteous
Interpersonal Relations
Negotiation and Conflict Resolution
Idea Development and Brainstorming
Timeline
Office Administrator/ Tax Specialist
NTRC Tax & Finance
01.2020 - Current
Customer Service/Computer Data Entry Operator
P/R Medical Solutions
03.2017 - 01.2020
Executive Administrative Assistant
Event Boutique Atlanta
01.2013 - 03.2017
High School Diploma -
Avondale High School
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