Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Sabrina Puls

Multi-Unit Leader/ Area Supervisor
Jacksonville ,AL

Summary

Experienced and accomplished business professional with a proven track record in the food industry. I am a dedicated and results-driven Food Supervisor and Multi-Unit Leader with a strong passion for delivering exceptional customer service and driving operational excellence. Throughout my career, I have successfully overseen and managed multiple food establishments, consistently exceeding sales targets and profitability goals.

My leadership skills have enabled me to build and motivate high-preforming teams, fostering a positive work environment that encourages collaboration, accountability and continuous growth.

I am highly knowledgeable in food safety regulations, inventory management and cost control strategies, which have allowed me to optimize operational efficiency and reduce waste and increase profit.

Driven by passion for innovation I constantly seek out opportunities to implement new strategies and streamline processes, staying ahead of industry trends and driving business growth. My ability to adapt to changing market conditions, combined with my analytical mindset enables me to make data-driven decisions that enhance overall business performance.

With a solid foundation of experience and a results-oriented mindset I offer a unique blend of expertise in supervision and multi-unit leadership. I am excited to leverage my skills and contribute to that success of a dynamic organization poised for growth in any industry.

Overview

16
years of professional experience
1
year of post-secondary education
1
Certificate

Work History

Sonic RC Properties
Anniston, AL

Multi Unit Leader/ Area Supervisor
11.2021 - Current

Job overview

  • Led multi-unit teams to achieve sales growth with consistent coaching, motivation, and performance evaluations.
  • Reduced expenses and increased profitability by analyzing financial reports and making informed decisions.

  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reviewed and approved employee schedules and timesheets.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Trained and coached general managers on best practices for customer service, food safety and sales increase techniques.
  • Oversaw balancing of cash registers, reconciled transactions, refunds, voids and daily deposits.
  • Tracked food production levels, meal counts and supply costs.
  • Set and enforced performance and service standards to keep consistent and high-quality environment devoted to customer satisfaction.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw day-to-day activities of 200 plus employees in 6 establishments, fostering inspiring atmosphere to optimize employee experience. Consistently striving for high retention rate.
  • Monitored food cost and implemented target goals to increase profit.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Tracked hours and inventory usage, and prepared associated reports for weekly and monthly review.
  • Submitted reports to senior management to aid in business decision-making and planning.

Sonic RC Properties
Centre, AL

General Manager
11.2018 - 11.2021

Job overview

  • Managed budget implementations, employee evaluations and merit increases.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent and high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Tracked food production levels, meal counts and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Oversaw training of more than 65 team members.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maximized quality assurance by completing frequent line checks.
  • Strategically and successfully restructured team through operations increasing sales and profit by 20% plus each month.
  • Received awards from Sonic for maintaining consistent sales increases.
  • Held first place in company ranking for audit/inspection placement for two years.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Sonic RC Properties
Anniston, AL

General Manager of Food Service
08.2017 - 11.2018

Job overview

    • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
    • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
    • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
    • Tracked food production levels, meal counts, and supply costs.
    • Controlled labor hours and inventory costs through hands-on management and proactive changes.
    • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
    • Oversaw training of more than 40 team members.
    • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
    • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
    • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
    • Addressed and resolved customer service issues to establish trust and increase satisfaction.
    • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
    • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
    • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
    • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
    • Verified prepared food met standards for quality and quantity before serving to customers.
    • Oversaw food preparation and monitored safety protocols.
    • Implemented effective inventory control systems to reduce food spoilage and waste.
    • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
    • Purchased food and cultivated strong vendor relationships.
    • Managed staff schedules and maintained adequate coverage for all shifts.
    • Motivated staff to perform at peak efficiency and quality.
    • Developed unique events and special promotions to drive sales.
    • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
    • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
    • Increased sales by 10% plus each month.
    • Strategically and successful restructured operations leading team members and increasing profit.
    • Maintained high scores in company ranking for audit/inspections.
    • Implemented food safety training for all team members and worked one on one with new hires.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Cross-trained existing employees to maximize team agility and performance.

Sonic RC Properties
Anniston, AL

Assistant Manager
08.2015 - 08.2017

Job overview

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Displayed proper food handling and equipment technique when assisting in kitchen.
  • Maintained logs for equipment maintenance as required by Sonic.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels

Hope Haven Recovery For Women
Anniston, AL

House Manager
02.2014 - 02.2016

Job overview

  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Registered housekeeping information on database to enable tracking history and maintain accurate records.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Maintained required records of work hours, budgets and payrolls.
  • Maximized performance by monitoring daily activities and mentoring of clients.
  • Developed detailed plans based on broad guidance and direction.
  • Established client priorities, maintained schedules and monitored performance.
  • Implemented routine drug testing for clients and staff members.
  • Lead daily instruction and classes for substance abuse recovery.
  • Created set schedules for visitors and client passes.

Private Client
Jacksonville, Alabama

Home Health Aide
03.2010 - 02.2014

Job overview

  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided mobility assistance such as walking and regular exercising.
  • Administered medication as directed by physician.
  • Provided transportation to appointments.
  • Assisted patients with dressing, grooming and feeding needs helping to overcome and adapt to mobility restrictions.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Documented vital statistics and coordinated with health care providers.
  • Assisted with end-of-life care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Arby's Restaurant
Anniston, AL

Assistant Food Manager
05.2008 - 02.2010

Job overview

  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Assisted team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.

Education

Weaver High School
Weaver, AL

GED
08.2000 - 05.2001

Skills

    Leadership

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised teams of over 200 staff members.
  • Achieved 25% food cost goal by effectively helping with correcting operational procedures, reducing waste and minimizing theft.

Certification

Servsafe proctor

Timeline

Multi Unit Leader/ Area Supervisor

Sonic RC Properties
11.2021 - Current

General Manager

Sonic RC Properties
11.2018 - 11.2021

General Manager of Food Service

Sonic RC Properties
08.2017 - 11.2018

Assistant Manager

Sonic RC Properties
08.2015 - 08.2017

House Manager

Hope Haven Recovery For Women
02.2014 - 02.2016

Home Health Aide

Private Client
03.2010 - 02.2014

Assistant Food Manager

Arby's Restaurant
05.2008 - 02.2010

Weaver High School

GED
08.2000 - 05.2001

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Sabrina PulsMulti-Unit Leader/ Area Supervisor