Sabrina Ready-Payton
Healthcare Administrator/ Billing Specialist
Springfield,Mo
Summary
Compassionate Patient Navigator with a distinguished understanding of insurance processes and medical billing. Adept at patient and family education and paying attention to details. Successful at building relationships with clients. Dedicated to advocacy and comprehensive patient care with extensive knowledge of Healthcare. Successful at explaining complex medical terminology.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Office Administrator
Hanger Clinic
Springfield , MO
12.2019 - 10.2020
- Entered procedure codes and diagnosis codes into Nextgen EMR System.
- Received, recorded and filed medical payments by check, cash and credit card.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Managed appointments, registrations and patient relations in busy medical office.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Accurately collected personal, billing and medical details for patients.
- Trained all new employees on records management system.
Customer service representative
Dexcom, inc
Mesa , Arizona
08.2018 - 01.2019
- Assisted 80-150 customers in average daily by answering questions, responding to inquiries and handling telephone requests.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer requests for products, services and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Referral Coordinator/scheduler
HonorHealth Bariatric Center
Scottsdale, AZ
02.2018 - 08.2018
- Coordinate referral appointments.
- Maintain and update patient records in Epic EMR.
- Request documentation from insurance and other providers.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Educated patients on medicine and at-home healthcare tools.
- Took copayments and compiled daily financial records.
- Used Microsoft Word and other software tools to create documents and other communications.
Patient Financial Services Representative/Billing Specialist
Banner
Mesa , AZ
06.2017 - 08.2018
- Posted and adjusted payments from insurance companies.
- Trained new employees on multiple medical billing programs and data entry software.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Worked closely with Medicare and Medicare Advantage as my assigned primary payors.
- Located errors and promptly refiled rejected claims.
- Determined prior authorizations for medication and outpatient procedures.
- Accurately posted surgeries, hospital visits and payments for assigned carriers.
- Precisely completed appropriate claims paperwork, documentation and system entry.
Credit card specialist
JP Morgan Chase Call Center
Tempe , Arizona
01.2014 - 01.2016
- Processed customer request for upgrade, credit limit increase, as well as process credit application.
- Provide operational support and resolve problems.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Improved understanding of financial statements, which helped in assessing risk.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled 100-150 calls per day to address customer inquiries and concerns.
Education
No Degree - GED
College America - Phoenix
Phoenix, AZ 10.2013 - 11.2013
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ 08.2018 - 01.2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Financial services support
Meeting coordination
Inbound phone call handling
Time management
Scheduling
Payment processing
Medicare and Medicaid process
Medical coding knowledge
Patient account analysis
Health insurance coordination
Professional telephone etiquette
Data entry expertise
Patient registrations
Medical insurance
Payment collection
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Administrator
Hanger Clinic
12.2019 - 10.2020
Bachelor of Science - Healthcare Administration
Grand Canyon University
08.2018 - 01.2023
Customer service representative
Dexcom, inc
08.2018 - 01.2019
Referral Coordinator/scheduler
HonorHealth Bariatric Center
02.2018 - 08.2018
Patient Financial Services Representative/Billing Specialist
Banner
06.2017 - 08.2018
Credit card specialist
JP Morgan Chase Call Center
01.2014 - 01.2016
No Degree - GED
College America - Phoenix
10.2013 - 11.2013