Sabrina Reaves
Bradenton,Florida
Summary
Dedicated Quality Technician with a background in hospitality and operations. Skilled in maintaining high standards and ensuring clean, organized, and safe environments. Seeking part-time Cleaning position to leverage attention to detail and commitment to quality in creating welcoming spaces.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Technician
A Mission For Michael Healthcare
Rancho Mission Viejo
12.2020 - Current
- Operated testing equipment to assess product performance and ensure functionality met quality standards.
- Conducted regular audits to verify compliance with industry regulations and standards.
- Reviewed client records for accuracy and alignment with care requirements.
- Verified adherence to safety and reporting procedures within residential programs.
- Collaborated with interdisciplinary teams to reinforce quality and safety protocols.
Lead Bartender
Shirley's Piano Bar
Barrington, IL
12.2017 - 10.2020
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Addressed customer complaints about food or beverage quality promptly to enhance guest satisfaction.
- Maintained accurate inventory of bar supplies and restocked work areas to ensure seamless service.
- Oversaw bar setup, ensuring cleanliness and organization before service began.
Front Office Supervisor
Holiday Inn Suites
Itasca, Illinois
06.2014 - 11.2017
- Established procedures to ensure cleanliness of front office, enhancing guest experience.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
- Facilitated staff meetings to promote open communication, addressing concerns promptly and fostering teamwork.
- Monitored safety, health, and sanitation processes, enforcing compliance to ensure security and safety standards.
Education
Bachelors - Business Administration
Robert Morris University
Chicago, IL04.2015
Disney College Program Intern -
Walt Disney Company
Orlando, FL01.2013
Skills
- Quality Assurance
- Attention to Detail
- Problem Solving
- Inventory Management
- Vendor Management
- Team Training
- Time Management
- Team Collaboration
- Customer Relationship Development
- Hospitality Etiquette
Languages
- Polish, Native or Bilingual Proficiency
- Russian, Elementary Proficiency
Certification
- American Red Cross - CPR/AED Certification, 05/2024 - Present
- RADT1 - Confidentiality, Ethics & Boundaries Course, 12/2020 - Present
- CDSS Certification, 03/2024 - Present
Timeline
Quality Technician
A Mission For Michael Healthcare
12.2020 - Current
Lead Bartender
Shirley's Piano Bar
12.2017 - 10.2020
Front Office Supervisor
Holiday Inn Suites
06.2014 - 11.2017
Bachelors - Business Administration
Robert Morris University
Disney College Program Intern -
Walt Disney Company