Sabrina Reed
San Antonio
Summary
Adept at optimizing operations and enhancing customer satisfaction, I spearheaded the breakfast shift at Bill Miller BBQ, significantly boosting guest retention. My leadership ensured rigorous adherence to health standards and team synergy, while my strategic scheduling and problem-solving skills drove profitability and service excellence.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
20
20
years of professional experience
Work History
Fraud Call Center Representative
Conduent Call Center
02.2025 - Current
- Efficiently manage high volume of inbound calls in a fast-paced environment.
- Provided outstanding customer support by answering inquires related to their accounts.
- Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems.
- Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.
- Process disputes and fraud claims in line with client policies and guidelines.
- Escalate issues to the appropriate channels when a risk review exception handlings, or further analysis is needed.
- Log cases in he database, while using a two screen system, documenting actions taken and conversations with customers fro accuracy.
- Maintain confidentiality by ensuring information is shared only with, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Exceed on monthly company goals for call handling times and attendance.
- Due to maintaining quick and effective call handling times and soft speaking skills was able to be trained on back office department. Would go over customer sent in documents via email to make sure their documents were government official using numerous programs and two screens. Exceeded on weekly goals of files to ge done.
Breakfast Manager
Bill Miller BBQ
07.2005 - 10.2024
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Maximized profitability by analyzing sales trends, forecasting demand, and adjusting staffing levels accordingly.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
William Howard Taft
San Antonio, TX05-2005
Skills
- Team motivation
- Food preparation
- Scheduling staff
- Sanitation procedures
- Patience and composure
- Data entry
- Problem resolution
- Customer relations
- Complaint handling
- Call handling
- Excellent communication
- Computer skills
Timeline
Fraud Call Center Representative
Conduent Call Center
02.2025 - Current
Breakfast Manager
Bill Miller BBQ
07.2005 - 10.2024
High School Diploma -
William Howard Taft