Sabrina Reeves

Store Manager

Family Dollar

Lawrence, US

10.2021 - 10.2024

Managed daily store operations, including opening and closing procedures, cash handling, and bank runs.
Oversaw the unloading of trucks and ensured efficient stocking of shelves.
Controlled shrinkage and maintained accurate sales records through regular cycle counts and yearly inventories.
Established new store locations, ensuring seamless setup and operational readiness.
Managed weekly payroll processes to ensure accurate and timely compensation.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Communicated effectively with team members and customers to ensure smooth store operations.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Identified opportunities for cost savings through waste reduction initiatives.
Strengthened work flow productivity by hiring, managing and developing top talent.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Developed strategies to maximize sales and profitability.
Monitored employee performance and identified performance gaps for corrective action.
Maintained accurate records of employee performance reviews.
Recruited, trained and supervised new employees.
Updated and maintained store signage and displays.
Established customer service standards and monitored staff compliance.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated POS system with new products and promotional offers.
Resolved customer complaints in a timely manner.
Trained and mentored associates to teach daily tasks and procedures.
Performed regular price checks to ensure competitive pricing.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Trained employees for various roles, including cashiers and store managers.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Created effective business plans to focus strategic decisions on long-term objectives.
Monitored progress by establishing plans, budgets and measuring results.