Sabrina Reid
Danville,CA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
28
28
years of professional experience
Work History
Operations Manager
H&R Block
Castro Valley, CA
10.2010 - Current
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Trained, mentored and motivated employees to maximize team productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Owner
Superstition
Castro Valley, CA
06.2020 - 01.2023
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Store Manager
Halloween City
Fremont, CA
07.2009 - 11.2009
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored employee performance and identified performance gaps for corrective action.
Escalations Manager
Comcast
Walnut Creek, CA
01.2008 - 02.2009
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Event Manager
AMS Liquidations
Hayward, CA
11.2005 - 01.2009
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Maintained adequate staffing to meet objectives within budget.
Store Manager District Trainer
LIDS Stores
Pleasanton, CA
01.2000 - 08.2002
- Provided guidance on how best to utilize promotional materials to increase sales at each location.
- Implemented strategic plans and initiatives to achieve enrollment objectives.
- Provided mentorship opportunities for high-performing employees who showed potential as future leaders within the organization.
- Designed and delivered product knowledge training sessions for store managers, ensuring they had the necessary tools to answer customer inquiries accurately.
- Drafted annual budgets detailing projected expenses related to training activities within the district.
Manager
Warner Bros Studio Stores
Pleasanton, CA
09.1996 - 02.2001
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Delegated work to staff, setting priorities and goals.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
Education
Associate of Arts - Criminalistics And Criminal Science
Las Positas College
Livermore, CA05.2003
Skills
- HR knowledge
- Project management
- Staff supervision
- Management
- Project planning
- Budgeting and cost control strategies
- Marketing Strategies
Timeline
Owner
Superstition
06.2020 - 01.2023
Operations Manager
H&R Block
10.2010 - Current
Store Manager
Halloween City
07.2009 - 11.2009
Escalations Manager
Comcast
01.2008 - 02.2009
Event Manager
AMS Liquidations
11.2005 - 01.2009
Store Manager District Trainer
LIDS Stores
01.2000 - 08.2002
Manager
Warner Bros Studio Stores
09.1996 - 02.2001
Associate of Arts - Criminalistics And Criminal Science
Las Positas College
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