Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Sabrina Ricks

Sabrina Ricks

Auburndale,FL

Summary

Reliable Production and Purchasing Manager with 3 years experience and an accumulated 20+ years customer service support. Versatile, self-motivated and ambitious to learn, grow and excel in a work from home environment for a well establish company that promotes within. Ready to contribute to team success through professionally meticulous hard work and organization. Offering accountability, dedication, interpersonal skills, and excellent problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Production & Purchasing Manager

Image Depot Express
Lakeland, FL
06.2010 - 05.2013
  • Organized work to meet demanding production schedules.
  • Quality control, packaged finished products, set up delivery schedule.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Volunteered for additional assignments during peak work periods to keep on schedule.
  • Inspected and adjusted work performed to meet expectations.
  • Documented production information via daily system logs and discussed issues with management.
  • Accomplished 15 to 20 tasks within established timeframes in 8 hour day.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Developed and maintained relationships with customers and suppliers through interpersonal account development.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Oversaw computer database and physical filing systems for hundreds of orders.
  • Accurately recorded 10 to 20 invoices per day into P.O.S. system for current and future customer re-orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Facilitated school shirt orders, completing accurately and ensuring to meet aggressive deadlines.

Customer Care Associate

Sports Section
Lakeland, FL
01.2009 - 03.2010
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Accurately checked incoming merchandise comparing to purchase orders.
  • Filled in for purchasing manager during absent days.
  • Assisted customers with picking up orders or arranged for shipping.
  • Actively kept precise records of inventory.
  • Multi-task between 4 departments helping with production.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.

Manager/Owner

Clean And Etc.
Auburndale, FL
09.2005 - 02.2009
  • Effectively cleaned homes and business offices.
  • Accurately run errands, pay bills, pick up groceries, and laundry for 15 individual customers per week.
  • Carefully transported 3 elderly customers to Doctor appointments with 0 accidents or issues.
  • Diligently prepared meals as requested by 4 customers with no complaints.

Education

High School Diploma -

Auburndale Senior High School
Auburndale, FL
06.1992

Skills

  • Problem Resolution
  • Administrative Support
  • Order Processing 98% Accuracy
  • Production Schedule Coordinator
  • Facility Manager
  • Vendor Negotiating and Sourcing
  • Shipping and Receiving Oversight
  • POS Systems and Ordering Platforms
  • Train and Cross Trained Employees
  • Investigated Claims
  • Invoice Preparation and Processing
  • Establish and Maintain Positive Customer Relationships

Accomplishments

  • Proficiently, at 8 months employment; created production schedules for up to 4/5 production lines ensuring to meet time sensitive due dates.
  • Trained and supervised, after 1 year employment; 10 to 15 production staff members.
  • Collaborated with department leads to develop strategies to simplify difficult orders.
  • Achieved promotions within 3 months employment throughout work history by proving to be an asset.
  • Reduced excess inventory and reduced incorrect orders through improved purchasing and distribution procedures by 30%.
  • Employee of the month 5 times during work history.
  • Implemented a better organized process for recreational sport orders increasing the profits by 25%.
  • Created a better filing system that helped alleviate time consumption to set up order processing by 35%.

Additional Information

  • Extended work history available upon request.
  • References available as well upon request.


Timeline

Production & Purchasing Manager

Image Depot Express
06.2010 - 05.2013

Customer Care Associate

Sports Section
01.2009 - 03.2010

Manager/Owner

Clean And Etc.
09.2005 - 02.2009

High School Diploma -

Auburndale Senior High School
Sabrina Ricks