Sabrina Ririe
Saratoga Springs,UT
Summary
Dynamic Customer Success Manager with a proven track record in Customer Success and Sales, achieving a 105% average contract renewal rate through strategic client engagement and problem-solving skills. Expert in CRM systems and training, I excel in driving customer satisfaction and retention while identifying upsell opportunities to enhance revenue growth.
Overview
15
15
years of professional experience
Work History
Customer Success Manager
Exterro
Frisco, TX
01.2021 - Current
- Collaborated with Sales, Product Development, and Support Teams to resolve customer issues promptly.
- Conducted regular business reviews to evaluate performance metrics and recommend optimizations.
- Achieved a 105% contract renewal rate through effective client engagement strategies.
- Identified upsell opportunities by analyzing customer pain points and proposing tailored solutions.
- Managed client onboarding processes for seamless transitions and efficient setups.
- Coordinated regular check-ins with customers to strengthen relationships and ensure satisfaction.
- Established escalation processes that enhanced accountability and improved resolution outcomes.
Inside Sales Representative
AccessData Group
Orem, UT
08.2016 - 12.2020
- Consistently exceeded quarterly sales targets by 125% through proactive prospecting and effective closing techniques
- Managed a large portfolio of accounts, consistently meeting or exceeding quarterly revenue targets
- Participated in trade shows, conferences, and networking events to generate leads and build relationships within the industry
- Attained or exceeded sales quotas every quarter
- Developed and maintained strong relationships with key clients.
- Utilized CRM systems to track leads and manage sales pipeline efficiently.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Cross-sold additional products or services based on customer needs.
- Monitored competitor activities and recommended changes accordingly.
Account Executive
BambooHR
Lindon, UT
10.2015 - 06.2016
- Sold SaaS HRIS software to companies worldwide, achieving exceptional results in one-call sales.
- Maintained a fourfold pipeline through strategic inbound and outbound calls.
- Consistently surpassed sales targets with a conversion rate twice the average.
- Conducted product demonstrations to effectively highlight features and benefits for clients.
Sales Coach
Progrexion Teleservices
Provo, UT
05.2011 - 10.2015
- Led teams ranging from 8 to 20 sales representatives to achieve sales targets and drive profitability.
- Conducted performance evaluations to pinpoint coaching needs and growth opportunities.
- Facilitated workshops enhancing team communication and collaboration skills.
- Mentored new sales staff, accelerating onboarding and skill acquisition.
- Collaborated with management to ensure alignment of coaching initiatives with company objectives.
- Assessed organizational processes to identify improvement areas for increased efficiency.
Sales Representative
Progrexion Teleservices
Salt Lake City, UT
05.2010 - 05.2011
- Achieved promotion from Outbound to Hotswap to Inbound roles.
- Consistently topped sales board, demonstrating exceptional performance.
- Executed one-call sales strategy, achieving rapid call completion.
- Successfully sold credit repair services to diverse customer base.
Education
Associate in Arts (A.A.) - Political Science
Cuesta College
01-2005
Skills
- Communication Skills
- Quota Achievement
- Training and Development
- Sales Forecasting
- CRM Proficiency
- Problem Solving
- Conflict Resolution
- Customer Retention Strategies
- Strategic Selling Techniques
Accomplishments
- Earned leadership role
- MVP Awards
- 100%+ Club
- Sales Rep of the Month
- Exceptional Annual Reviews
References
References available upon request.
Timeline
Customer Success Manager
Exterro
01.2021 - Current
Inside Sales Representative
AccessData Group
08.2016 - 12.2020
Account Executive
BambooHR
10.2015 - 06.2016
Sales Coach
Progrexion Teleservices
05.2011 - 10.2015
Sales Representative
Progrexion Teleservices
05.2010 - 05.2011
Associate in Arts (A.A.) - Political Science
Cuesta College
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