Sabrina Rivers
Brewton,AL
Summary
Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistic Officer
Alabama army national guard
12.2014 - Current
- Provide leadership and emphasis on the logistic database, section inspections, and training soldiers in the logistic section
- Maintain security and safeguard of $300,000.00 worth of mission essential equipment and supplied for the battalion
- Maintain accurate monthly records of transportation reports, which proves critical information regarding the convoy trends and patterns
- Responsible for training plans, coordination of training, teachings in the classroom, and developing logistic sections for the class.
Player Services Representative
Wind Creek Casino
12.2023 - 04.2024
- Maintained up-to-date knowledge of gaming promotions, events, and news to keep players informed on current happenings within the establishment.
- Contributed to staff training efforts through knowledge sharing on best practices in customer service and company policies.
- Handled cash transactions with accuracy and integrity, ensuring proper balance counts at the beginning and end of each shift.
- Supported marketing initiatives by gathering customer feedback on promotions, events, and offerings to inform future campaigns.
- Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality's ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
Customer Service Representative
TSI - Transworld System, Inc
01.2022 - 10.2023
- Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts
- Provide thorough, efficient, and accurate account updates on computer files for each call made or received
- Demonstrate effective skip tracing techniques by locating consumer contact information
- Counsel delinquent consumers to assist in finding funds to meet their payment obligations
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties
- Knowledge, understanding, and compliance with TSI policies and procedures.
Collector
AMI Healthcare
10.2021 - 01.2022
- Collect patient's samples using clean techniques
- Maintain patient's dignity
- Keep the work area presentable
- Sanitize surfaces between patients
- Perform registration, collection, scanning, and sample drop-off if needed.
Customer Service Representative
Navy Federal Credit Union
06.2021 - 10.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Performs routine member transactions including, but not limited to: opening new accounts; cashing checks; and processing deposits, withdrawals, loan and credit card payments, line-of credit advances and account transfers.
- Handles member service-related questions and problems received in person and via telephone
- Refers members to appropriate personnel for specific information and assistance or to the MS
- Supervisor when necessary
- Provides routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, insurance on loans, current interest and dividen rates, credit union locations, office hours and telephone numbers
- Assists members with proper completion of payroll deduction and allocation requests, direct deposit cards, and check-ordering forms
Correctional Officer
Century Correctional Institution
03.2020 - 06.2021
- Enforced the rules and kept order within the jail or prison
- Supervised activities of inmates
- Inspected facilities to ensure that they meet security and safety standards
- Searched inmates for contraband items
- Reported on inmate conduct
- Escorted and transported inmates.
Social Service Caseworker
Escambia county
06.2018 - 03.2020
- Monitored and maintained compliance with casework milestones and time frames with the city and state regulations
- Tracked appointments, due dates, and scheduled all appointments for clients on case load as well as assess the safety and well-being of the children on the caseload
- Facilitated the service plan through referrals, planning, and casework counseling.
Education
BACHELOR'S - CRIMINAL JUSTICE
ALABAMA STATE UNIVERISTY
Montgomery, AL05.2018
Skills
- Motivated and Positive Attitude
- Strong multitasking skills
- Ability to think, speak, and write clearly
- Ability to adapt to change quickly
- Strong knowledgeable computer skills
- Inventory skills
- Strong organization skills
- Leadership skills
- Strong attention to details
- Law Enforcement
- Military Experience
- Data Entry
- Logistics
- Conflict Management
- Packaging
- Microsoft Excel
- Driving
- Intelligence Experience
- Inventory Control
- Freight Experience
- Microsoft Word
- Warehouse Experience
- Specimen collection / processing
- Research
- Teaching
- Childcare
- Office experience
- Case management
- Organizational skills
- Computer skills
- Typing
- Security
- Medical terminology
Certification
- First Aid Certification
- CPR Certification
- Medical Technologist
- BLS Certification
Assessments
Working with MS Word documents, Proficient, 02/01/22
Certification Dates
- Medical Technologist, 03/01/24, 03/01/25
- BLS Certification, 11/01/23, 11/01/24
Timeline
Player Services Representative
Wind Creek Casino
12.2023 - 04.2024
Customer Service Representative
TSI - Transworld System, Inc
01.2022 - 10.2023
Collector
AMI Healthcare
10.2021 - 01.2022
Customer Service Representative
Navy Federal Credit Union
06.2021 - 10.2021
Correctional Officer
Century Correctional Institution
03.2020 - 06.2021
Social Service Caseworker
Escambia county
06.2018 - 03.2020
Logistic Officer
Alabama army national guard
12.2014 - Current
BACHELOR'S - CRIMINAL JUSTICE
ALABAMA STATE UNIVERISTY
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