Sabrina R. Mingione
Cape Coral,FL
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
Work History
Accounting Clerk
My Shower Door
Fort Myers, FL
03.2023 - Current
- Inputting invoices into the SAP program and QuickBooks
- Type accurately, prepare and maintain accounting documents and records
- Communicating and following up with other departments to resolve any order discrepancies
- Provide accounting and clerical support to the accounting department
- Calling and emailing vendors while maintaining a professional relationship
Customer Service Manager
Publix Supermarkets
Fort Myers, FL
07.2009 - 07.2021
- Manages front end staff, communicates job expectations, and performs job evaluations
- Manage resolution of escalated customer concerns, including major incidents
- Open and closes the store following proper procedures documented in the opening and closing checklist
- Monitors cashier reports and POS system reports to ensure no fraud or theft is occurring
- Overlooks the P&L reports for department
Assistant Customer Service Manager
Publix Supermarkets
Fort Myers, FL
09.2008 - 07.2009
- Create weekly team schedules based on forecasted volume and staff availability
- Hired, trained, and mentored front end clerks, cashiers and customer service staff
- Promptly process, answer and/or resolves customer inquiries and concerns
Customer Service Team Leader
Publix Supermarkets
Fort Myers, FL
02.2007 - 09.2008
- Answer customers' questions, resolve problems, and maintains customer satisfaction by providing problems-solving resources
- Assist with training and orientation activities as needed or directed
Customer Service Staff
Publix Supermarkets
Fort Myers, FL
05.2002 - 02.2007
- Assisted customer concerns, including replacements, refunds, and returns
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Education
Bachelor's degree - criminal justice
Strayer University
Washington, DC07.2022
Skills
- Strong verbal communication skills
- Excellent organizational skills
- Ability to multitask
- Problem solving
- Data Processing
- Payroll
- Training and mentoring
- Research and due diligence
Timeline
Accounting Clerk
My Shower Door
03.2023 - Current
Customer Service Manager
Publix Supermarkets
07.2009 - 07.2021
Assistant Customer Service Manager
Publix Supermarkets
09.2008 - 07.2009
Customer Service Team Leader
Publix Supermarkets
02.2007 - 09.2008
Customer Service Staff
Publix Supermarkets
05.2002 - 02.2007
Bachelor's degree - criminal justice
Strayer University