Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Robinson

Palatka,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

Renaissance
06.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Front Desk Supervisor

Rnniassance World Golf
07.2018 - 01.2022
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Front Desk Supervisor

Westin Tampa Bay
02.2013 - 03.2018
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Education

Associate of Arts -

Fortis College - Orange Park
Orange Park, FL
05.2010

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Time Management
  • Hospitality services
  • Administrative Skills
  • Microsoft Office
  • POS Systems
  • Sales expertise

Timeline

Front Desk Agent

Renaissance
06.2023 - Current

Front Desk Supervisor

Rnniassance World Golf
07.2018 - 01.2022

Front Desk Supervisor

Westin Tampa Bay
02.2013 - 03.2018

Associate of Arts -

Fortis College - Orange Park

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Sabrina Robinson