Sabrina Rodriguez Gallardo
San Antonio,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
PSR/Preceptor
Carenet
San Antonio, TX
11.2021 - Current
- Assist with appointment for patients, also assisted with transportation scheduling, probed patient for symptoms for possible nurse triages. Assisted with sending messaged to clinics for medical records, referrals, RX refills ect.
- Adhered to HIPAA guidelines regarding patient privacy.
- Precepted new hires, assisted new hires with questions they had in regards to position. Did live monitoring to help new hires with the process of patient care.
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Insurance Verification Specialist/Supervisor/Surgical Coordinator
South Texas Bone And Joint
San Antonio, TX
07.2019 - 08.2021
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Organized patient records to ensure accuracy of information in the system.
- Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
- Verified insurance eligibility and coverage prior to surgery.
- Greeted patients, verified insurance information and collected copays.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Developed policies and procedures for efficient workflow in the clinic.
- Provided support to staff members by offering guidance on difficult cases or providing additional resources as needed.
- Reviewed patient records to ensure accuracy and compliance with state regulations.
Education
High School Diploma -
Academy of Creative Education
San Antonio12-2017
Skills
- Direct Patient Care
- Mentoring
- Clinical Supervision
- Calendar coordination
- Patient engagement and support
- Teamwork and Collaboration
- Quality Assurance
- Telephone Etiquette
- Performance Improvement
- Skilled in ECW, Aprima, Carescripts, Kana
- Effective Multitasking
- Patient Scheduling
Timeline
PSR/Preceptor
Carenet
11.2021 - Current
Insurance Verification Specialist/Supervisor/Surgical Coordinator
South Texas Bone And Joint
07.2019 - 08.2021
High School Diploma -
Academy of Creative Education
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