Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Ruiz

Laveen,AZ

Summary

To obtain a challenging position within the company, where I can utilize my customer service expertise and be able to share my knowledge with others to reach a common goal.

Overview

14
14
years of professional experience

Work History

Sr Specialist I - Merchant Services-Chargebacks

JP Morgan Chase
Tempe, AZ
11.2018 - Current
  • Answer and resolve calls/inquires from internal/external sources that relates to chargebacks
  • Ensure timely follow-up on merchant/card issuer inquiries
  • Research and work incoming chargebacks from work queue
  • Analyze disputes and other exceptions; follow defined procedures accurately to take appropriate actions within strict deadlines
  • Educate Merchants on the payment Brand and Debit Network Rules and assist  in resolving disputes
  • Interface with several internal departments on a regular basis 
  • Research any errors such as duplicate, voided, partial or incomplete statuses on various systems 
  • Liaise with other areas of the organization, card issuing banks and merchants, in order to provide timely resolution to merchant inquiries 

Client Service Representative

Universal Background Screening
Phoenix, AZ
06.2016 - 11.2018
  • Handle inbound and outbound calls, providing email based and phone support.
  • Perform new account setup, and maintenance existing account functions.
  • Provide webinar training to clients/new account users on the process of how to order background checks.
  • Provide solutions for proactive customer service.

Phone specialist

Stream Global Services
Phoenix, AZ
07.2011 - 06.2016
  • Answered calls for multiple departments within Sprint.
  • Handling different types of inquiries giving knowledge and experience throughout the Sprint organization.
  • Maintained a high level performance and professionalism on every call taken.
  • Responsible for meeting client metrics such as Quality Assurance and After Call Work etc..
  • Dedicated Streamline Floor Support -.
  • Assist new hires with the onboarding process allowing them to quickly pick up system/program knowledge.
  • Consistently provide real time assistance when associates are unsure on how to resolve a customer's questions.
  • Help new hires understand client metrics and goals.

Sales Floor Associate

Kmart
Phoenix, AZ
12.2009 - 07.2011
  • Welcome and greet customers.
  • Provide a top level customer experience to clientele on a day to day basis.
  • Completing daily tasks when assigned to specific departments.
  • Assist customers when looking for specific items within the assigned department.
  • Clean and organize department area to ensure safe and healthy environment.
  • Cover for other associates when needed.
  • Responsible for meeting a daily quota of at least 5 rewards card sign ups.

Education

High School Diploma -

Pinnacle Charter High School
2010

Skills

  • Sales / Customer Service experience
  • Moderate Microsoft knowledge (Excel, Word, Power Point, etc)
  • Multi-tasking

Timeline

Sr Specialist I - Merchant Services-Chargebacks

JP Morgan Chase
11.2018 - Current

Client Service Representative

Universal Background Screening
06.2016 - 11.2018

Phone specialist

Stream Global Services
07.2011 - 06.2016

Sales Floor Associate

Kmart
12.2009 - 07.2011

High School Diploma -

Pinnacle Charter High School

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Sabrina Ruiz