Sabrina sajjad
Lewisville
Summary
Dedicated professional with expertise in customer service and complaint handling. Proven ability to resolve issues efficiently while enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Problem Solver
Amazon
Fort Worth, TX
01.2024 - 11.2025
- Developed solutions for recurring logistical challenges, improving overall service reliability.
- Ensured compliance with all company policies and regulatory guidelines governing the handling of products throughout the fulfillment process.
- Served as a reliable resource for team members, sharing knowledge and best practices to foster a positive work environment and encourage ongoing professional development.
- Maintained strict quality control standards, ensuring accurate shipments and reducing returns due to errors.
Sales Associate
Ulta
Arlington, TX
04.2023 - 11.2023
- Engaged customers to assess needs and recommend appropriate products.
- Resolved customer complaints efficiently to ensure satisfaction and retention.
- Answered questions about store policies and addressed customer concerns.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
Cashier
Walmart
Arlington, TX
07.2021 - 02.2023
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and returns, enhancing service satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Bachelor of Arts - Business
University of North Texas
Denton, TX12-2027
Associate of Arts - Business
Tarrant County College
Arlington, TX05-2025
Skills
- Creative solutions
- Time management
- Critical thinking
- Active listening
- Complaint handling
- Customer service
Timeline
Problem Solver
Amazon
01.2024 - 11.2025
Sales Associate
Ulta
04.2023 - 11.2023
Cashier
Walmart
07.2021 - 02.2023
Bachelor of Arts - Business
University of North Texas
Associate of Arts - Business
Tarrant County College