Sabrina Salam

• Facilitate the onboarding of new employees and navigate departures using ADP, which entails creating profiles for new hires and overseeing termination procedures.
• Ensure accurate completion of I-9 forms for all new hires, conducting regular audits to maintain compliance.
• Possess in-depth knowledge of I-9 form requirements and guidelines set by the U.S. Citizenship and Immigration Services (USCIS).
• Supervising the data processing responsibilities within the HR department, which involves entering, maintaining, auditing, and processing sensitive HRIS data.
• Support the onboarding process for new hires by preparing orientation materials and assisting in introductions to the team.
• Assist in coordinating interviews, ensuring a smooth and positive candidate experience.
• Contributing to payroll processing by precisely updating employee details and conducting reviews of timekeeping records.
• Address employee questions pertaining to HR regulations, benefits, and general issues.
• Reviewing and renewing company policies and legal compliance.

• Processing payments, including cash and credit card transactions, and conducting sales transactions through the use of a point-of-sale system.
• Informed about ongoing promotions and deals to uphold current knowledge for the purpose of sharing with stakeholders.
• Affirm a high level of customer satisfaction through efficient communication skills.
• Applied persuasion and negotiating strategies to persuade people to consider a credit card while emphasizing its benefits.
• Providing post-purchase assistance, including addressing customer complaints or concerns, returns, and exchanges.
• Adhere to company guidelines and protocols concerning cash management, returns, and exchanges.
• Engage in collaborative efforts across departments to attain sales goals and elevate the overall customer experience.

Special Accomplishments:

• Participated in guiding newly onboarded cashiers and customer service representatives through familiarization with store policies and operational procedures.
• Collaborated with management to suggest process improvements, which resulted in improved customer service response times.