Sabrina Salazar
Houston,TX
Summary
People oriented individual with attention to detail and a positive attitude. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Backyard Grill Restaurant
10.2023 - 04.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed team schedule with eye for coverage needs and individual strengths.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Kitchen Manager
Bluestone Lane Coffee
12.2022 - 10.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant General Manager
Lupe Tortilla
06.2021 - 12.2022
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Formal Dining Room Manager
Pappas Restaurants Inc.
10.2016 - 06.2021
- Facilitated smooth communication between front-of-house teams with back-of-house staff to improve overall efficiency during peak hours in the formal dining room.
- Successfully managed budgets for the formal dining room operations, including labor costs, food expenses, and inventory control measures.
- Improved staff retention by providing ongoing training, career development opportunities, and fostering a positive work environment.
- Streamlined operations by effectively managing schedules, delegating tasks, and monitoring performance of the team members.
- Maintained a safe and clean dining area by enforcing health code regulations, addressing maintenance issues promptly, and conducting regular inspections.
- Ensured exceptional customer service with prompt issue resolution and consistent follow-up on guest feedback.
- Led staff meetings to discuss performance metrics, review operational procedures, and address any concerns or challenges faced by the team members.
Education
Bachelors of Applied Science in Culinary Arts -
Culinary Institute Of LeNotre
Houston, TX05.2018
Graduated With Cum Laude
Jersey Village High School
Houston, TX06.2015
Skills
- Operations Management
- Customer Service
- Guest Relations
- Staff Development
- Team leadership expertise
- Training and development background
- Relationship Building
- Business Management
- Revenue Growth
Timeline
Assistant General Manager
Backyard Grill Restaurant
10.2023 - 04.2024
Kitchen Manager
Bluestone Lane Coffee
12.2022 - 10.2023
Assistant General Manager
Lupe Tortilla
06.2021 - 12.2022
Formal Dining Room Manager
Pappas Restaurants Inc.
10.2016 - 06.2021
Bachelors of Applied Science in Culinary Arts -
Culinary Institute Of LeNotre
Graduated With Cum Laude
Jersey Village High School