Sabrina Salcedo
La Porte,TX
Summary
Accommodating Customer Service with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. I am very energetic, bring new ideas/different perspectives to any situation. With an outgoing personality and always time efficient. Keeping every moment professional.
Overview
7
7
years of professional experience
Work History
Cocktail Waitress
Double Shoe Gentlemen's Club
Bacliff , TX
04.2020 - Current
- Calculated charges, issued table checks and collected payments from customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Took drink orders from tables and bar area and relayed to bartenders.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Processed customers' payments and provided receipts.
Receptionist
Glover Veterinarian
Santa Fe , TX
05.2018 - 12.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained professional tone at all times, including during peak rush hours.
- Booked patients (pets), checked them in/out
- Handled cash checks & credit card transactions, Balanced the drawer at the end of each day
Sales Consultant
Kendra Scott
Webster , TX
10.2017 - 02.2018
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Met required sales goal each day as a team
- Handled credit and debit card payment processing to complete purchasing experience.
- Listened to customers to understand needs and refer to optimal services.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Posted on social media to promote products
Education
GED -
College of The Mainland
Texas City, TX11.2019
Skills
- Order Taking and Fulfillment
- Team Player
- Warm and Friendly
- Special Requests and Substitutions
- Service Oriented
- High Energy and Stamina
- Transactions and Cash Handling
- Multitasker
- Outgoing and Friendly
- Customer Service
- Verbal and Written Communication
- Special Promotion and Upselling
- Issue Resolution
- SAP experience
- TABC & Food handling licensed
Timeline
Cocktail Waitress
Double Shoe Gentlemen's Club
04.2020 - Current
Receptionist
Glover Veterinarian
05.2018 - 12.2019
Sales Consultant
Kendra Scott
10.2017 - 02.2018
GED -
College of The Mainland
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