Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sabrina Saunders

Archbold,OH

Summary

Skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle
Victor, NY
01.2021 - 02.2025
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints quickly and effectively.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Completing inventory counts and truck orders to ensure stock.
  • Customer service.
  • Cash counts and change orders.

Assistant Manager

7 Eleven
Farmington, NY
07.2019 - 12.2020
  • Monitored inventory levels and documented replenishment requirements.
  • Trained new employees on retail operations processes and procedures.
  • Cash handling and managing change orders.
  • General retail work.
  • Verifying opening and closing paperwork and procedures.

Shift Leader

Taco Bell
Farmington, NY
12.2018 - 07.2019
  • Supervised and led employees to maintain productivity and customer service levels.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Monitored inventory levels and ordered supplies as needed.
  • Cash counting and change ordering.
  • Verifying opening and closing paperwork and procedures.
  • Utilized POS systems efficiently for order processing and inventory management.

Stockroom Lead

Primark
Brooklyn, NY
04.2018 - 12.2018
  • Trained new backroom associates in inventory procedures and system use.
  • Organized stockroom to ensure easy access to products.
  • Conducted regular physical inventories to ensure accuracy of the stockroom's database system.
  • Assisted in setting up displays and promotional materials in the store.
  • Used company software for inventory management and documentation purposes.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Server/Bartender

Oceans Sports Bar & Grill
Brooklyn, NY
09.2017 - 11.2018
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted guests and provided menus.
  • Greeted customers, answered questions and recommended specials to increase profits.

Sales Operations/General Laborer

Construction Unlimited Co.
Fort Valley, GA
06.2014 - 11.2016
  • Followed instructions from supervisors regarding specific tasks that needed to be completed.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Loaded and unloaded materials onto trucks for delivery to job sites.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Inspected sites before and after construction projects.
  • Completed variety of physical labor tasks.
  • Generated weekly sales reports detailing customer visits and sales results.
  • Analyzing sales figures and forecasting future sales volumes.

Education

Some College (No Degree) -

Central Georgia Technical College
Warner Robins, GA

GED -

Homeschooled.
Fort Valley, GA

Skills

  • Productivity monitoring
  • Proficient in POS, Aloha, and Microsoft
  • Workplace safety
  • Time management
  • Multitasking and organization
  • Data entry

Certification

  • ServSafe certified.

Timeline

Service Manager

Chipotle
01.2021 - 02.2025

Assistant Manager

7 Eleven
07.2019 - 12.2020

Shift Leader

Taco Bell
12.2018 - 07.2019

Stockroom Lead

Primark
04.2018 - 12.2018

Server/Bartender

Oceans Sports Bar & Grill
09.2017 - 11.2018

Sales Operations/General Laborer

Construction Unlimited Co.
06.2014 - 11.2016

Some College (No Degree) -

Central Georgia Technical College

GED -

Homeschooled.

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Sabrina Saunders