Sabrina Schaller
Sheridan,IL
Summary
Service Desk Specialist with hands-on experience in customer support and POS transactions. Processed returns, exchanges, and refunds, enhancing service efficiency. Maintained courteous communication while resolving guest concerns, contributing to a positive shopping experience. Supported cross-departmental operations during peak periods to improve overall efficiency.
Overview
9
9
years of professional experience
Work History
Cleaning service
Self Employed
Sheridan, Illinois
10.2023 - Current
Guest Advocate
Target
Yorkville, IL
04.2018 - 10.2021
- Greeted Target guests and resolved inquiries at service desk, enhancing guest experience.
- Addressed guest concerns with calm, courteous communication, fostering positive interactions.
- Processed returns, exchanges, and refunds using Target POS systems.
- Assisted self-checkout and register lanes during busy store periods.
- Supported various departments during peak periods, ensuring seamless store operations.
Education
Ernst Ludwig Gymnasium
Bad Nauheim , Skills
- Point of sale systems
- Return management
- Refund processing
- Service desk management
- Customer service
- Complaint resolution
- Fluent in German
Timeline
Cleaning service
Self Employed
10.2023 - Current
Guest Advocate
Target
04.2018 - 10.2021
Ernst Ludwig Gymnasium