Sabrina Schocke
Romeo,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Senior Living Specialist
Orchard Grove Health Campus
01.2022 - Current
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
Customer Service Specialist
Orchard Grove Health Campus
02.2017 - 01.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Guest Relations
Orchard Grove Health Campus
10.2016 - 02.2017
- Managed and improved customer service functions for reception and lounge areas.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Surveyed guests to check for areas in need of improvement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Certified Nursing Assistant
Romeo Nursing Center
06.2014 - 12.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Education
No Degree - Nursing Assistance
Warren Health Academy
Waterford06.2014
High School Diploma -
Lutheran High North
Macomb, MI06.2010
Skills
- G-Suite
- Planning and Coordination
- Good Telephone Etiquette
- Training and Development
- Problem-Solving
- Teambuilding
- Clerical Support
- Enquire-CRM
Timeline
Senior Living Specialist
Orchard Grove Health Campus
01.2022 - Current
Customer Service Specialist
Orchard Grove Health Campus
02.2017 - 01.2022
Guest Relations
Orchard Grove Health Campus
10.2016 - 02.2017
Certified Nursing Assistant
Romeo Nursing Center
06.2014 - 12.2016
No Degree - Nursing Assistance
Warren Health Academy
High School Diploma -
Lutheran High North
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