Sabrina Schoen-McCullough
Philadelphia,PA
Summary
Experienced Customer Service Specialist with knowledge in psychology and law. Known for quick thinking and creativity when problem solving. I continously strive to apply my knowledge from work experience and my studies in different forms during my days.
Overview
5
5
years of professional experience
Work History
Game Presenter
Evolution
Philadelphia, PA
08.2022 - Current
- Live presentation and handling of all trained games
- Mentoring and soft launching new team members
- Offered professional and engaging conversation with all players
- Managing a large volume of customers and providing technical assistance as needed
- Using fast thinking to problem shoot new problems as we come along to face them
- Guiding customers through user experience and play
- Monitored player interactions to ensure a fair and enjoyable environment.
Shop Assistant
Made and Maker
Philadelphia, PA
06.2021 - 06.2023
- Store close and open (Store handling)
- Light cleaning and dusting
- Logs new product, sort, and place onto the floor
- Tag products with pricing
- Assisted customers in selecting products and answering inquiries.
Retail Sales Associate
Veterans Canteen Service
Philadelphia, Pennsylvania
03.2022 - 08.2022
- Merchandising
- Stocking
- Assitant to customers for shopping
- POS system handeling
- Cash handeling
- Maintained accurate inventory levels and organized merchandise displays for visibility.
Basic Office Duties and Management
Bob’s Discount Furniture
Philadelphia, PA
03.2021 - 08.2021
- Basic Office Duties and management such as filing, payments, data entry, and photocopying
- Answered multi-line phone calls and managed in person customers
- Cash handling and money management by taking customer payments in form of checks, cards, and cash
- Use of internal scheduling system for daily operations and orders
Shoprite From Home Department Manager/Shop Steward
Collins Family Market Shoprite
Philadelphia, PA
09.2020 - 12.2020
- Provided customer relief to service problems
- Kept track of billing and payment information for bookkeeping records
- Communicated through email and phone with store managers and others higher up
- Managed and created employee weekly schedules and requests
Front End Associate
Collins Family Market Shoprite
Philadelphia, PA
04.2020 - 12.2020
- Cash register
- POS systems
- Bagging
Education
Bachelors of Arts - Psychology
Temple University
Philadelphia, PAAssociate of Arts - Paralegal Studies
Community College of Philadelphia
Philadelphia, PASkills
- Time management
- Strong Communication
- Fast learner
- Microsoft Office
- Multi-line Call experience
- Customer Service
- Data entry
- Problem Solving
- Live hosting
- Office management
- Scheduling
- Multitasking
- Team mentoring and leadership
Timeline
Game Presenter
Evolution
08.2022 - Current
Retail Sales Associate
Veterans Canteen Service
03.2022 - 08.2022
Shop Assistant
Made and Maker
06.2021 - 06.2023
Basic Office Duties and Management
Bob’s Discount Furniture
03.2021 - 08.2021
Shoprite From Home Department Manager/Shop Steward
Collins Family Market Shoprite
09.2020 - 12.2020
Front End Associate
Collins Family Market Shoprite
04.2020 - 12.2020
Bachelors of Arts - Psychology
Temple University
Associate of Arts - Paralegal Studies
Community College of Philadelphia