SABRINA SHAHEED, M.Ed.
St. Petersburg,FL
Overview
7
7
years of professional experience
Work History
Admissions & Data Administrator
Barry University
03.2025 - Current
- Conducted evaluations of prospective students applications regarding admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives
- Served as primary contact for coordination of application screening, tracking, visit, and interviews as well as a liaison between students, faculty, and administration throughout the admissions process
- Created various Excel reports to pull metrics data, presenting information to stakeholders throughout the Physician Assistant Program and university to ensure accreditation
- Partnered with the Admissions Director, Data Manager, PA program faculty, and staff to ensure university standards are met
Human Resources: Instructional Designer & Training Coordinator
Florida Gulf Coast University
12.2023 - 09.2024
- Created and developed curriculum for employee development as well as created executive leadership training for the presidential cabinet
- Supervised and managed employees within their development of curriculum including supervisor training, merit pay training, and annual training to maintain compliance
- Managed, designed, developed, coordinated, and conducted all training programs, including employee development for teams and individuals within the organization that align with the strategic plan and competencies
- Partnered with the LMS Administrator to manage the day to day operation, use, and configuration of the Workday Learning system: creating courses, maintaining the functionality, appearance, and settings within community areas of the LMS as well as troubleshooting, reporting, and monitoring on data
Senior Claims Adjuster III
The General Insurance
02.2022 - 04.2023
- Communicated with policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons' incident to the investigation and processing of claims to secure essential facts about accidents, negotiate settlements, and move files to closure through the use of established procedures
- Resolved the customer's claims in a timely and accurate manner while accomplishing results that meet and exceed company goals
- Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis & expedited claims settlements with successful negotiation strategies and effective communication skills
Instructional Designer & Training Specialist
Bristol West Insurance
11.2018 - 11.2021
- Developed and implemented a level leadership mentoring project with project managers throughout the branches nationwide
- Proposed innovative ideas to further advance the curriculum in order to advance the training department to prioritize the needs of the company- assessed the needs, planned the courses, created and executed the content, measured its successes and improved delivery based on the data obtained to ensure training delivery is aligned with business strategy
- Partnered with leadership personnel to coordinate continuous improvement initiatives and evaluated alternative solutions, conclusions and approaches to problems, issues and trends for individual contributor or office level
Education
Master of Education: - Educational Psychology
Florida Atlantic University
Boca Raton, FL12.2018
Bachelor of Health Services: - Health Administration
Florida Atlantic University
Boca Raton, FL05.2016
Skills
- Strong Communication, Collaboration, Adaptability, Time Management, Critical Thinking, Problem Solving, Analytical, Organizational
- Active Listening, Teamwork, Leadership, Motivation, Empathy, Positivity
- Customer Service, Coaching, Project Management
Soft Skills:
Interpersonal Skills:
Hard Skills:
- Microsoft 365: Word, PowerPoint, Excel, Outlook, OneNote
- ICD-9, ICD-10, CPT/HCPCS coding, HIPAA & HITECH
- ADP, CRM, Avaya, Cisco, Guidewire Claims Center, Accurint, ISO, TLO, ADD123, Arbitration Forums, COPART, CCC, GEMS, QuickBase
- Adobe Captivate, Adobe Premiere Pro, Articulate 360, Rise 360, Storyline 360, Kaltura, Canva, Blackboard, Canvas, Workday Learning Admin, WebAdmitt, Salesforce, Exam Master, PAEA, LinkedIn Learning Admin, Webex Training, Zoom Training, Microsoft Teams Training
Learning Management Systems:
Awards And Organizations
- Employee of the Month
- Martin Luther King Jr. Scholarship Award
- National Honor Society Member
- Florida Atlantic University Alumni Association
Timeline
Admissions & Data Administrator
Barry University
03.2025 - Current
Human Resources: Instructional Designer & Training Coordinator
Florida Gulf Coast University
12.2023 - 09.2024
Senior Claims Adjuster III
The General Insurance
02.2022 - 04.2023
Instructional Designer & Training Specialist
Bristol West Insurance
11.2018 - 11.2021
Master of Education: - Educational Psychology
Florida Atlantic University
Bachelor of Health Services: - Health Administration
Florida Atlantic University
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