Summary
Overview
Work History
Education
Skills
Certifications
Hobbies and Interests
Timeline
Generic

Sabrina Shugart

Whitesboro

Summary

Diligent Surveillance Officer with keen eye for detail and precision in data management tasks. Proven ability to maintain data accuracy and handle large volumes of information efficiently. Demonstrated expertise in utilizing office software and strong organizational skills.

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

20
20
years of professional experience

Work History

Surveillance Officer

Winstar World Casino And Resort
06.2021 - 05.2025
  • Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
  • Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
  • Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
  • Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
  • Provided excellent customer service to patrons while maintaining vigilance for any unusual behavior that could pose a threat to safety.

Customer Service Associate

Walgreens Boots Alliance
01.2021 - 06.2021
  • Reduced customer wait times by implementing strategic service initiatives.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Helped average of 60 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

Casino Table Games Dealer

Winstar World Casino And Resort
06.2008 - 10.2020
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention 90% and satisfaction by greeting guests 95% and encouraging fun gameplay environment with 95% accuracy.
  • Opened and closed 16 different gaming tables , cash floats by receiving, verifying and recording cash wages.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.

Certified Nursing Assistant

Pecantree Health And Rehab
05.2007 - 06.2008
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Certified Nursing Assistant

Veterans Care Center
01.2007 - 04.2007
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Certified Nursing Assistant

Whispering Pines
03.2006 - 01.2007
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering Medications, treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Certified Nursing Assistant

Plantation
05.2005 - 05.2006
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Education

No Degree - Pharmacy Tecnician

Ashworth College
Norcross, GA

No Degree - Anatomy And Physiology

North Central Texas College
Gainesville, TX

GED -

North Central Texas College
Gainesville, TX

Skills

  • P>Processing payments
  • P>Medicare and Medicaid process
  • P>Updating medication histories
  • CCTV monitoring
  • Documentation skills
  • Reporting skills
  • Incident documentation
  • Video surveillance
  • Suspicious activity monitoring
  • Excellent customer service
  • Money handling expertise
  • Memory retention
  • Strong mathematical skills
  • Gaming commission compliance
  • Currency exchange
  • Fraud detection

Certifications

10-2020

Hobbies and Interests

  • Hiking

  • Fishing

  • Woodworking

Timeline

Surveillance Officer

Winstar World Casino And Resort
06.2021 - 05.2025

Customer Service Associate

Walgreens Boots Alliance
01.2021 - 06.2021

Casino Table Games Dealer

Winstar World Casino And Resort
06.2008 - 10.2020

Certified Nursing Assistant

Pecantree Health And Rehab
05.2007 - 06.2008

Certified Nursing Assistant

Veterans Care Center
01.2007 - 04.2007

Certified Nursing Assistant

Whispering Pines
03.2006 - 01.2007

Certified Nursing Assistant

Plantation
05.2005 - 05.2006

No Degree - Pharmacy Tecnician

Ashworth College

No Degree - Anatomy And Physiology

North Central Texas College

GED -

North Central Texas College

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