Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Sabrina Sicat

Sabrina Sicat

Retail Management
Crystal Lake, IL,IL

Summary

Inspirational manager with excellent sales record and history of effective leadership.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Cosmetics Counter Manager

Estee Lauder
Schaumburg , IL
10.2016 - 06.2020


  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for Beauty Advisors.
  • Trained Beauty advisors in sales techniques and product line to improve recommendations and increase upselling for department.
  • *1st Million Dollar manager for that counter in a decade at Schaumburg Woodfield Mall.
  • *Proactively posted videos and photos of events and the newest products on Instagram and Facebook.
  • Managed team of 8 associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and client follow ups.

Cosmetic Counter Manager

Estee Lauder
St. Charles, IL
02.2014 - 10.2016
  • Researched and assessed new products to develop effective merchandising and promotion plans.
  • Introduced initiatives and sales strategies to exceed YTD goals 125% over 2 years.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Ordered supplies and inventory for cosmetics counter averaging $4000 per month in sales.
  • Consistently employee of the month and recognized for customer compliments for stellar service.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Protected store assets and inventory via loss prevention procedures.

Education

Medical Assisting - Medicine (Pre-Medicine)

Everest College (Nationally Accredited College)
Skokie, IL
01.2010

Skills

  • Won Best of the Best with Macy's in 2018
  • Million Dollar manager and awarded the opportunity to have an exclusive luncheon with Leonard Lauder (Estee Lauders grandson)
  • Merchandise Promotion and Display
  • Customer Transactions
  • Promotional Events
  • Team Management
  • Team Goals
  • Cash Register Operations
  • Professional Relationships
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Operational Efficiency
  • Team Communication
  • Scheduling and Time-Tracking
  • Recruitment and Training
  • Delegation and Supervision
  • Continuous Improvement
  • Reporting and Performance Analysis
  • Merchandise Quality Assurance
  • Flexible Work Schedule
  • Social Media Platforms
  • Persuasive Negotiations
  • Customer Satisfaction
  • Originality and Creativity
  • Customer Retention
  • Motivational Leadership
  • POS Inventory System Operation
  • Superior Work Ethic
  • Team Collaboration
  • Treatment Options
  • Store Displays
  • Adaptable to Changing Demands
  • Social Perceptiveness
  • Customer Credit Management
  • Customer Inquiries
  • Retail Industry Experience
  • Safety Rules
  • Departmental Procedures
  • Shelving

Certification

  • CM - Certified Manager Certification
  • CPR- Certification

Timeline

Cosmetics Counter Manager

Estee Lauder
10.2016 - 06.2020

Cosmetic Counter Manager

Estee Lauder
02.2014 - 10.2016

Medical Assisting - Medicine (Pre-Medicine)

Everest College (Nationally Accredited College)

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Sabrina Sicat Retail Management