Sabrina Siciliano
Oceanport,NJ
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Enablement Manager
Mind Education
11.2022 - Current
- Lead and manage Enablement team to ensure the successful execution of all projects and initiatives.
- Create, develop, facilitate, and implement training sessions to onboard new hires and develop skills of existing team members.
- Collaborate with executive leadership to develop, achieve, assess, develop, optimize, and streamline internal communication as well as learning and development needs.
- Guide sales leaders to identify skill gaps and growth areas for Revenue team members.
- Empower Revenue and Success teams to deliver a seamless and personalized buying experience, drive customer satisfaction, and increase revenue.
- Lead presentations with prospects and current customers.
- Develop cross-functional processes with Product and Marketing to ensure all internal teams are confidently able to communicate new product launches and improvement.
- Analyze data and trends to identify key priorities.
- Lead creation and deployment of appropriate training, content/sales messaging, processes, practices, forms, and tools.
- Leverage collaboration, empathy, and persuasion to reach alignment and vision of organization wide projects.
- Maintain internal library of process documentation, presentations, and internal/external resources.
- Keep current & informed about industry trends and best practices.
Customer Success Manager
Mind Education
07.2019 - 11.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Managed project implementations for SaaS rollout, training, and post-sales support in schools and districts across the nation.
- Utilized data driven decision making in evaluation program success as well as identifying areas for targeted intervention and best practices sharing.
- Drove customer success through training program development, school visits, check-ins, formalized program reviews and ongoing communication centered around outcomes outline by district’s goals.
Customer Consultatn
Elsevier Inc
07.2017 - 07.2019
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
- Built partnerships & develop action plans to drive successful adoption of solution(s) portfolio by providing in-depth trainings, guidance & support directly aligned with clients’ objectives.
- Scheduled organized & delivered engaging & high-quality professional development presentations.
- Onboarded new users, proactively engaged at risk customers & grew user adoption.
- Monitored clients to ensure increasing value & minimize attrition risk.
- Consulted with internal partners on the development of marketing plans & product development process.
- Managed assigned territory, track sales pipeline, leads & sales cycle using Salesforce.
- Researched changes & trends in the market to ensure solution(s) meets clients’ needs.
- Initiated marketing campaigns to keep clients aware of events, product updates & new features.
Customer Success Manager
Edmentum
05.2013 - 07.2017
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created & implemented customized solutions, client presentations and strategic plans to ensure success/growth of customers’ implementations.
- Lead the implementation process and provide strategic thought partnership for school districts through building strong relationships with stakeholders at all levels.
- Worked with district and site-level personnel to outline implementation plans aligned to educational outcomes.
- Partnered with district and building level administration to leverage data in evaluating program success as well as identifying areas for targeted intervention and sharing of best practices.
- Completed required administrative tasks ensuring communications, schedules, and customer records are updated in a timeline manner and accurately maintained.
Mathematics Teacher
North Brunswick Board Of Education
03.2002 - 05.2013
- Lead classroom that built on how students learn & supported students with wide range of skills.
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills of children.
- Established a positive learning environment by enforcing consistent discipline and using effective classroom management techniques.
- Used formal & informal assessment data to drive instruction to ensure student mastery of standards.
- Built strong relationships & actively engaged parents/caregivers from diverse backgrounds, colleagues & members of the community.
Education
Master of Arts - Administration, Supervision & Curriculum
Rider University
Trenton, NJ05.2007
Bachelor of Arts - Education And Psychology
Georgian Court University
Lakewood, NJ05.1999
Skills
- Data-driven decision-making
- Collaborative mindset
- Sales process optimization
- Competitive Analysis
- Sales Coaching
- Training Program Design
- Sales team training
- Resolution-oriented
- Salesforce
- CRM Software
- Time Management
- Decision-Making
- Staff Training and Development
- New Hire Onboarding
Accomplishments
- · Excellence in Customer Focus 2018
Certification
- K-8 Principals Certificate
- K-8 Supervisor
- Teacher of Middle School Mathematics
- Teacher of Psychology
Timeline
Sales Enablement Manager
Mind Education
11.2022 - Current
Customer Success Manager
Mind Education
07.2019 - 11.2022
Customer Consultatn
Elsevier Inc
07.2017 - 07.2019
Customer Success Manager
Edmentum
05.2013 - 07.2017
Mathematics Teacher
North Brunswick Board Of Education
03.2002 - 05.2013
Master of Arts - Administration, Supervision & Curriculum
Rider University
Bachelor of Arts - Education And Psychology
Georgian Court University
- K-8 Principals Certificate
- K-8 Supervisor
- Teacher of Middle School Mathematics
- Teacher of Psychology
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