Sabrina Silva
Greenville,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Brentwood Public Library
09.2008 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Representative
Brentwood HS
03.2005 - 12.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Motor Vehicle Rep I
Department Of Motor Vehicles
03.1999 - 10.2004
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
K-12 Diploma -
Sonderling HS
Brentwood, NYSkills
- Filing
- Research
- Document Control
- Information Security
- Reception Oversight
- Data Entry
- Clerical Support
- Office Administration
Timeline
Administrative Assistant
Brentwood Public Library
09.2008 - 09.2023
Customer Service Representative
Brentwood HS
03.2005 - 12.2007
Motor Vehicle Rep I
Department Of Motor Vehicles
03.1999 - 10.2004
K-12 Diploma -
Sonderling HS
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