SABRINA SMITH
McCormick,SC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Family Dollar
10.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service Representative
Family Dollar
04.2023 - 10.2023
Cashier
Family Dollar
04.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Assistant General Manager
Hardee's
05.2018 - 10.2023
- Managed schedules, accepted time off requests and found coverage for short shifts
- Kept employees operating productively and working on task to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work
- Supervised employees and oversaw quality compliance with company standards for food and services
Store Manager
Stop A Minute
02.2011 - 04.2018
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Oversaw, trained and encouraged 8 essential personnel, promoting culture of efficiency and performance
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
Assistant Manager
Hickory Point
08.2004 - 01.2013
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly knowledgeable service
- Trained team members in successful strategies to meet operational and sales targets
- Managed 6-8 essential personnel successfully in fast-paced environment through proactive communication and positive feedback
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
Education
Diploma -
Greenwood High School
Greenwood, SC05.1998
Skills
- Accurate Money Handling
- Team Leadership
- Scheduling
- Training and Development
- Opening and Closing Procedures
- Inventory controls
- Staff Management
- MS Office
- Problem resolution
Timeline
Assistant Manager
Family Dollar
10.2024 - 02.2025
Customer Service Representative
Family Dollar
04.2023 - 10.2023
Cashier
Family Dollar
04.2023 - 10.2023
Assistant General Manager
Hardee's
05.2018 - 10.2023
Store Manager
Stop A Minute
02.2011 - 04.2018
Assistant Manager
Hickory Point
08.2004 - 01.2013
Diploma -
Greenwood High School
Similar Profiles
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
April NewtonApril Newton
Receiving Checker at Dollar Tree and Family DollarReceiving Checker at Dollar Tree and Family Dollar
Jennifer MetcalfJennifer Metcalf
Assistant Manager/ Store Manager at Family Dollar/Dollar TreeAssistant Manager/ Store Manager at Family Dollar/Dollar Tree