Sabrina Smith
Baltimore,MD
Summary
Dynamic insurance agent excelling in exceptional customer service and productive efficiency. Skilled in developing tailored policy recommendations and enhancing operational workflows. I foster strong client relationships both within and outside of the insurance industry while ensuring compliance and accuracy in all transactions. Committed to delivering superior service and achieving client satisfaction.
Overview
19
19
years of professional experience
Work History
Insurance Agent
Farmers Insurance Group
10.2019 - 11.2025
- Developed comprehensive insurance policy recommendations based on client needs and risk assessments.
- Educated clients on coverage options, claims processes, and policy benefits for informed decision-making.
- Collaborated with underwriters to ensure accurate risk evaluation and policy issuance.
- Maintained detailed records of client interactions and policy changes in CRM systems.
- Responded promptly to client inquiries, providing exceptional customer service and support.
- Conducted market research to identify trends and competitive offerings for strategic positioning.
- Implemented process improvements that enhanced operational efficiency within the agency's workflow.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Bail Bond Agent
Platinum Bail Bonds LLC
11.2010 - 10.2019
- Evaluated client qualifications for bail bond approval, ensuring compliance with legal requirements.
- Assisted clients in understanding bail processes and obligations, enhancing customer service experience.
- Managed case documentation and filing systems to maintain accurate records and streamline operations.
- Coordinated with law enforcement agencies to verify detainee information and expedite release processes.
- Developed strategic partnerships with local attorneys to increase referral business and client outreach.
- Trained new staff on operational procedures and best practices for client interaction and documentation handling.
- Implemented process improvements that reduced turnaround time for bail applications, enhancing efficiency.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Processed payments from defendants to secure bonds.
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
- Negotiated favorable terms with surety companies to secure competitive rates for clients'' bonds.
- Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
- Attended court to confirm attendance of each defendant at scheduled times.
- Mentored junior agents on best practices within the industry, contributing to a cohesive team environment focused on delivering superior service to our clientele.
- Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
- Maintained detailed records of all transactions, ensuring complete transparency and accountability within our organization.
- Assisted clients in navigating the complex legal system during their time of need, offering guidance and support throughout the process.
- Increased client satisfaction by providing timely and efficient bail bond services.
- Assessed defendants' background and to repay bail bonds.
- Leveraged strong negotiation skills to secure favorable settlements on forfeited bonds, minimizing financial impact to our agency.
- Ensured compliance with all state regulations and licensing requirements for bail bond agents.
- Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.
92 Alpha Automated Logistics Specialist
United States Army Reserve
01.2007 - 01.2010
- Operated automated logistics systems to streamline supply chain processes.
- Coordinated inventory management and distribution of supplies within military operations.
- Assisted in training personnel on logistics software and operational protocols.
- Implemented process improvements to enhance efficiency in logistics workflows.
- Maintained accurate records of logistical transactions and inventory levels.
- Packed, crated, stenciled, weighed and banded equipment and supplies.
- Kept track of medical supplies and equipment and received, stored, recorded and issued medical supplies for unit.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
Skills
Exceptional Customer Service
Productive
Efficient
Conflict Resolutionist
Detail Oriented
Versatile
Multitasker
Independent Motivation
Participant in Team Projects
Timeline
Insurance Agent
Farmers Insurance Group
10.2019 - 11.2025
Bail Bond Agent
Platinum Bail Bonds LLC
11.2010 - 10.2019
92 Alpha Automated Logistics Specialist
United States Army Reserve
01.2007 - 01.2010