Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Soriano

Providence,RI

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant/Front Desk Receptionist

East Commerce Solutions
02.2021 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Submitted Applications for a third Party Credit Card Processing Company
  • Managed Billing for Leased Equipment and Software Programs


Administrative Secretary

Melendez. Tejada Security Services
08.2019 - 02.2020
  • Filed and updated employee, customer and external partner contact information into company database.
  • Prepared weekly certified payroll reports by processing timecards for paychecks.
  • Conducted research and performed statistical analysis for weekly and monthly production reports.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Provided delay updates and information regarding special circumstances.
  • Performed accounting or financial analysis.
  • Scheduled and confirmed appointments.
  • Created Weekly Employee Schedules

Pharmacy Technician

Newport Pharmacy
08.2018 - 08.2019
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Processed prescription transfer requests from competitors.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.

Hotel Front Desk Clerk

Hyatt Place
10.2017 - 08.2018
  • Monitored reservations to track incoming parties and special events.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Input customer data using software and made immediate updates to reflect room changes.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.

Front Desk Receptionist

Metropolitan Orthopedics
01.2016 - 08.2018
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

Education

Certificate - Pharmacy Technology

Brookline College - Phoenix
Phoenix, AZ
9 2017

High School Diploma -

County Prep High School
Jersey City
06.2016

Skills

  • Effective verbal and written communication skills
  • FDA compliance
  • Pharmacy operations
  • Workflow Optimization
  • Time management
  • Ability to take direction
  • Knowledge of FDA regulations
  • Insurance billing
  • Multitasking
  • Supply stocking
  • Multi-line phone systems
  • Hospitality services
  • Cash transactions
  • Customer service
  • Organization
  • Data management
  • HIPAA guidelines
  • Front desk operations
  • Scheduling
  • Computer Proficiency
  • Excel
  • Microsoft Outlook
  • Microsoft Word
  • QuickBooks
  • Data Entry
  • Filing
  • Research
  • Invoice Processing
  • Deadline-Oriented

Timeline

Administrative Assistant/Front Desk Receptionist

East Commerce Solutions
02.2021 - 10.2023

Administrative Secretary

Melendez. Tejada Security Services
08.2019 - 02.2020

Pharmacy Technician

Newport Pharmacy
08.2018 - 08.2019

Hotel Front Desk Clerk

Hyatt Place
10.2017 - 08.2018

Front Desk Receptionist

Metropolitan Orthopedics
01.2016 - 08.2018

Certificate - Pharmacy Technology

Brookline College - Phoenix

High School Diploma -

County Prep High School

Similar Profiles

CREATE PROFILE
Sabrina Soriano